Eligibility Worker III

Contra Costa County (CA) • Contra Costa County, CA

38d

About The Position

Contra Costa County's Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity. Eligibility Worker III is the advanced journey-level classification in the Eligibility Worker series responsible for performing the most complex work assigned to the series. Assignments may include determining initial eligibility for three or more programs, engaging with clients to identify barriers to self- sufficiency and developing plans to remove those barriers; providing enhanced information and referral services and working with clients to ensure that connections are made; coordinating client appointments with internal and external organizations; organizing or coordinating community outreach events, and/or providing lead direction and training to staff. Incumbents regularly work on tasks that are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. We are looking for someone who is:  Highly organized and detail-oriented Able to thrive in a customer-focused environment Adaptable to change and able to adjust priorities to serve the needs of the community Able to demonstrate empathy in difficult or complex circumstances Able to work effectively with various community stakeholders A few reasons you might love this job:  You will work in a fast-paced environment You will have opportunities for promotional growth You will have a daily impact by providing assistance to vulnerable members of the community A few challenges you might face in this job:   You may need to interact with individuals who are experiencing difficult circumstances and may express frustration or distress You will work on multiple assignments with competing deadlines You will be expected to process a high volume of work

Requirements

• Possession of a high school diploma, GED equivalency or a high school proficiency certificate.
• Four (4) years of increasingly responsible experience determining initial and/or ongoing eligibility for multiple public assistance, medical, and/or employment programs at a level equivalent to the Contra Costa County's class of Eligibility Worker II, with demonstrated competence accurately applying multiple program rules and regulations and identifying and resolving errors and discrepancies in case actions, eligibility determinations, and system output.
• Some positions may require possession of a valid California Driver's License, to be maintained throughout employment.

Responsibilities

• Conducting Interviews with applicants to determine eligibility and the need for public social programs and services
• Assisting with the completion of applications and declaration forms upon which eligibility decisions are based
• Initiating procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs
• Providing information and making routine referrals to resources available through the County and community
• Maintaining case records and preparing detailed reports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Economic Programs
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees