Supervisor Eligibility - LHB

Luminare Health • Essen, WY

12d

About The Position

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary The Eligibility Supervisor is responsible for the day-to-day supervision and management of an Eligibility team enabling the team to meet its client and corporate commitments. Responsibilities include, but are not limited to, successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients, and retention of existing clients. The Supervisor is responsible for providing technical guidance and coaching, answering complex or difficult questions, advising team members regarding processes and procedures, and providing support to ensure all department goals are met.

Requirements

• High School Diploma or GED equivalent
• 3-5 years Eligibility experience
• Self-directed individual who works well with minimal supervision
• Excellent verbal and written communication skills
• Strong leadership, organizational and interpersonal skills
• Ability to work effectively with employees/members, providers, clients and differing levels of co-workers including Client Managers and all levels of staff
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Ability to effectively deal with problems in varying situations and reach resolution
• Ability to read, analyze and interpret documents and Summary Plan Descriptions (SPDs)
• Flexible; open to continued process improvement
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Nice To Haves

• Bachelor’s degree
• Previous supervisory or management experience
• Self-Funded Insurance/Benefits and/or TPA experience

Responsibilities

• day-to-day supervision and management of an Eligibility team enabling the team to meet its client and corporate commitments
• successful achievement of team quality, production and service expectations
• staff development
• successful implementation of new clients, and retention of existing clients
• providing technical guidance and coaching
• answering complex or difficult questions
• advising team members regarding processes and procedures
• providing support to ensure all department goals are met.

Benefits

• At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
• From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.
• This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees