ELIGIBILITY SUPERVISOR - SES - 60019921

State of Florida•Panama City, FL

About The Position

This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency. Applicants should have excellent people and computer skills and the following Knowledge, Skills and Abilities: CORE COMPETENCIES Learning Actively pursues learning and development opportunities. Uses effective and efficient learning techniques to acquire and apply new knowledge and skills. Works with new material or information to grasp its implications. Active Listening Receives and interprets verbal messages and other cues such as tone or body language in ways that are appropriate to situations. Listens to what other people are saying and asks questions as appropriate. Oral Communication Expresses information verbally to others; ability to effectively convey ideas and thoughts; ability to understand your audience while conveying information. Reading Comprehension Understands written sentences and paragraphs in work related documents. Written Communication Uses correct English, grammar, punctuation and spelling to communicate thoughts, ideas and information and messages in writing. Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Management of Personnel Resources Motivates, develops, and directs people as they work, identifies the best people for the job. Gives timely, specific feedback and helpful on-the-job coaching. Creates enthusiasm, a feeling of investment and a desire to excel. Problem Solving Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations. Identifies key causes and things that must be changed to achieve a goal. Team Building Identifies and cultivates relationships with key stakeholders. Fosters commitment and team spirit; works with others to achieve goals. Planning and Evaluation Organizes work, sets priorities, determines resource requirements, and determines short or long-term goals and strategies to achieve them. Observes and evaluates the outcomes of a problem solution to identify lessons learned or redirect efforts. Conflict Management Manages and resolves conflicts, grievances, confrontations or disagreements in a constructive manner to minimize negative personal impact. Brings substantive conflicts and disagreements into the open and attempts to resolve them while maintaining positive internal and external working relationships. Approachability Easy to talk to or deal with; friendly; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Leads Change and Innovation Anticipates and responds to opportunities created by change. Leads change in people, structure, and processes that move the organization from where we are now to where we want to be. Produces exceptional results by seeking, generating and encouraging new ways of doing things. Managing Performance Sets goals and manages performance and progress towards these goals.

Requirements

Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
OR have an Associate’s degree.
OR 60 semester or 90 quarter hours of college can substitute for the experience
Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)
Must be willing to travel.
Knowledge of policies and procedures for all ACCESS programs.
Knowledge of interviewing techniques.
Knowledge of methods of compiling, organizing and analyzing data.
Knowledge of applicable mainframe systems and software applications.
Skill in operating a personal computer.
Ability to supervise people.
Ability to coordinate the operations and activities of a unit.
Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.
Ability to develop and deliver public presentations.
Ability to investigate complaints.
Ability to meet and deal with the public in a variety of situations.