Eligiblity Supervisor II

TX-HHSC-DSHS-DFPS • Corpus Christi, TX

2d

About The Position

Open to all HHSC Employees Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the Supervisor within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS) Appeals and Mitigation. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer service to customers and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. A&M  Supervisor I Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of eligibility advisors and/or clerical staff responsible for processing appeal requests, representing the agency during the Fair Hearing Process, and determining eligibility for Texas Works programs and MEPD programs.  Assigns and supervises the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with the ability to apply complex policies and procedures. This position may require up to 30% of travel.

Requirements

• Knowledge of: • Local, state, and federal laws and regulations related to agency programs.
• TANF, SNAP, and/or medical eligibility programs, CHIP, CHIP-P,  including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.  English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement.
• Ability to: • Establish and maintain effective monitoring systems.
• Develop and evaluate administrative policies and procedures.
• Develop and establish effective working relationships.
• Plan, organize, assign, and monitor work.
• Gather, assemble, correlate, and analyze facts.
• Perform multiple tasks in a timely manner.
• Respond to and resolve customer inquiries and complaints. Skill in:• Managing customer service operations and supervising team.
• Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
• Selecting, managing, and developing team.
• Monitoring and evaluating unit performance and developing appropriate corrective action plans.
• Ability to perform multiple tasks in a timely manner required.
• Training, directing, and monitoring the work of others.
• Communicating effectively, orally and in writing.
• Operating a personal computer and use of software such as Microsoft Office applications.
• Assertiveness to manage a team to meet high production expectations effectively, efficiently, and consistently.
• Developing and maintaining working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the public.
• Sixty (60) semester hours from an accredited college or university required. 2 years of  relevant customer service experience may be substituted for education.
• A minimum of two (2) years’ experience as a Texas Works Advisor (TWA) II  or Medicaid Eligibility Specialist (MES) II is required, 3 years’ experience is preferred.
• Recent TIERS and Eligibility Workload Management System (EWMS) experience is preferred.
• Experience working in a professional customer service environment required.
• Experience planning, organizing, and monitoring production work required.
• Experience which demonstrates skill in communicating verbally and in writing required.
• Experience in making decisions required.
• Application indicates the willingness to work beyond normal work hours of 8AM-5PM as needed/required.
• Experience using computer software such as Microsoft Word, Excel, and Outlook required.
• Experience leading, mentoring, and motivating staff with varied skill levels and experience required.
• Application indicates the willingness to travel.

Nice To Haves

• Degree from an accredited college or university preferred.
• Experience with the Appeal process is preferred.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
• Reads cases and provides policy interpretation.
• Prepares management reports, analyzes information to keep management informed, and responds to issues.
• Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas.
• Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations).
• Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting program goals and expectations.
• Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public).
• Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
• Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees