ELIGIBILITY SPECIALIST II - 60064842

State of Florida • Tampa, FL

36d

About The Position

This is an Internal Agency Opportunity for qualified
candidates currently employed with the Department of Children and Families.

Location: Hillsborough County.

This position is for an Economic Self-Sufficiency Specialist II and will be in Hillsborough County in the Generic Unit. Applicants interested in working in counties/cities other than Hillsborough County will need to apply for positions advertised for those specific areas on the People First System. Some travel may be required.

The bi-weekly salary range for this position is $1,424.46 - $2,493.56.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quality of services, conducting training, and monitoring staff as appropriate.

Requirements

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem-solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Two Years Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR An Associate's degree, or higher from an accredited college or university can substitute for the experience.
• OR 60 semester or 90 quarter hours, can substitute for the experience.
• Plus, minimum of one year work experience in the State of Florida Department of Children & Families Economic Self-Sufficiency Program as an Eligibility Specialist I in determining eligibility.

Responsibilities

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree