Eligibility Specialist - Case Manager
About The Position
Knowledge Services is seeking individuals for an Eligibility Specialist position with the FSSA/Division of Family Resources (DFR) in Logansport, IN. This role is crucial for assisting Indiana residents in applying for public assistance programs such as TANF (cash assistance), SNAP, and Medicaid. Eligibility Specialists are responsible for processing new applications and ongoing public assistance documents, determining eligibility for applicants and recipients. Knowledge Services, established in 1994, is a certified woman-owned professional services organization with over 1500 employees, specializing in Managed Service Programs, Employer of Record / Payrolling Services, National Recruitment, and Staffing Services across various industries. This position offers an opportunity to make an immediate impact on the community and provides an extensive training program for success, with potential for promotion, making it a potential career starting point.
Requirements
- Highly organized and analytical team player
- Strong written and verbal skills
- Solid computer skills, Microsoft Office proficiency
- Basic math skills
- Case management skills
- Independent worker who is a self-starter that is reliable and dependable
- Strong customer service background with a professional demeanor
- High School Diploma or GED required
Nice To Haves
- Previous Case Manager experience is a plus
- Bachelor or Associate degree in Counseling or Social Services
- 2 years’ experience in a social service environment, state or local government pertaining to employment / training programs
- Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist
Responsibilities
- Gather data for all relevant assistance programs either face-to-face or via phone with clients
- Verify all information is gathered accurately and meets state policies
- Obtain release forms and medical records as needed
- Verify income, assets, and other financial / legal documents
- Review regulations and program requirements with clients
- Utilize automated program to determine eligibility of state assistance programs
- Data entry into state database
- Respond to all inquiries in a timely manner via phone or email
Benefits
- paid time off
- benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
