Eligibility Specialist-Case Manager

Knowledge Services•Fort Wayne, IN

16h•Onsite

About The Position

This position is located in Fort Wayne, Indiana, within the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. The role involves assisting Indiana residents in processing applications for public assistance programs such as TANF (cash assistance), SNAP, and Medicaid. The DFR is responsible for determining eligibility for these programs, and the Eligibility Specialist staff specifically helps with new applications and ongoing public assistance documentation. Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees across North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is a leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services, serving major organizations in various industries including IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, and Manufacturing.

Requirements

Highly organized and analytical team player
Strong written and verbal skills
Solid computer skills, Microsoft Office proficiency
Basic math skills
Case management skills
Independent worker who is a self-starter that is reliable and dependable
Strong customer service background with a professional demeanor
High School Diploma or GED required

Nice To Haves

Previous Case Manager experience
Bachelor or Associate degree in Counseling or Social Services
2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

Responsibilities

Gather data for all relevant assistance programs either face-to-face or via phone with clients
Verify all information is gathered accurately and meets state policies
Obtain release forms and medical records as needed
Verify income, assets, and other financial / legal documents
Review regulations and program requirements with clients
Utilize automated program to determine eligibility of state assistance programs
Data entry into state database
Respond to all inquiries in a timely manner via phone or email