Eligibility Specialist 2 Floater (Bilingual & Medical Disability Processing Experience Required)

Savista•Aurora, CO

16d•$24 - $26•Onsite

About The Position

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Summary: The Eligibility Specialist II is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating complex systems to support patients in receiving the care they need. Work Schedule and Location: Work Hours: Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Saturday from 8:00am to 7:00pm to meet business needs. Primary Hospital Locations: This position is onsite and requires floating coverage to multiple primary hospital locations throughout the work week based on operational needs, as well as occasionally providing in-home patient visits: Holy Family Medical Center – 100 N River Rd., Des Plains, IL. 60016 St. Joseph Hospital – 77 N Airlite St., Elgin, IL. 60123 Mercy Medical Center – 1325 N Highland Ave., Aurora, IL. 60506 In-home patient visits, as the business requires. Additional Locations (Support as needed, in limited capacity, for vacancy coverage): Resurrection Medical Center – 7435 W. Talcott Ave., Chicago, IL. 60631 St. Mary Hospital – 2233 W Division St., Chicago, IL. 60622 St. Elizabeth Medical Center – 1431 N. Claremont Ave., Chicago, IL. 60622

Requirements

High school diploma or GED
Proficiency in English and Spanish
2+ years of experience in healthcare or financial counseling, with medical disability processing.
Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
Capability to work in a fast-paced environment with changing priorities and patient needs.
Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
Ensure all documentation is accurate, complete, and submitted on time.
Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.
Travel: Regular daily travel to assigned facilities is required, with occasional field visits to patients' homes. Travel percentage is estimated at 20-30%, not including daily commuting.

Nice To Haves

Experience in healthcare revenue cycle, financial counseling, or insurance verification.
Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

Travel regularly to assigned facilities and occasionally conduct in-home visits, ensuring timely and efficient support across multiple locations within the service area.
Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
Responsible for a high caseload, prioritizing tasks to meet deadlines and ensure effective follow up on pending applications.
Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
Efficiently use multiple systems and databases to gather, track, and report on patient data.
Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery.
Complete special projects, as assigned.