Bilingual Eligibility Specialist

YWCA Metropolitan Chicago•Addison, IL

2h•$40,000 - $45,450

About The Position

The Eligibility Specialist’s overall responsibilities are to support and assist childcare assistance service applicants and childcare providers in completing the eligibility process for CCAP, and CACFP services in accordance with IDHS, IDVA and ISBE guidelines.

Requirements

Associate’s degree from an accredited college or university or Two years of customer service experience
One - three years of prior customer service experience
Keen problem-solving skills
Strong relationship skills
Demonstrated ability to work independently
Intermediate level skills with MS Office and Outlook
Discretion is required for handling of documents and consultation for member concerns. Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident. The Eligibility Specialist must be able to work effectively with clients and providers who may show stress and impatience.
Once hired, a minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.
A bilingual Eligibility Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community’s language (oral and written).

Nice To Haves

An Associate’s degree from an accredited college or university or a progress toward completion of a degree is preferred.

Responsibilities

Respond in a timely manner to requests for services via calls, emails, and walk-in’s
Through conversation, evaluate the need for immediate intervention and to facilitate referral and linkage to appropriate community services, including additional YWCA services, in compliance with IL DHS and YWCA policies and procedures.
Determine client and provider eligibility for CCAP, and Tummy
Obtain all pertinent documentation for both clients and providers
Provide TA for clients and providers
Process of Provider Billing Certificate
Perform data entry, report and statistics functions in an accurate and timely manner.
Manage and monitor cases to include all updates, approvals, cancellations, denials, and payments
Ensuring all pertinent documents are received and uploaded to client/provider files.
Monitor License Exempt childcare provider documents requirement for eligibility in accordance with IDHS policies and procedures.
Participate in administrative and program meetings, as appropriate. Travel may be required.
Responsible for promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, and other programs offered within the YWCA.
Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments.