Eligibility & Revenue Operations Representative

Fallon Health•Worcester, MA

6d•$25

About The Position

Under the direction of the Manager’s, the Eligibility and Revenue Operations Representative supports Fallon Health’s mission, vision and values by providing and maintaining timely and accurate enrollment and billing information. Documents pertinent information enabling tracking of group/subscriber/member and eligibility and adheres to internal and external SLA’s. With speed, accuracy, and integrity, ensures that enrollee data for Medicare Advantage, Medicare Supplement, NaviCare, Summit Elder Care, Fallon Health Weinberg and any future regulatory products is entered into Fallon Health’s core system. Completes work accurately and timely to remain in compliance with DOI, CMS and EOHHS regulations. Appropriately escalates concerns when necessary and follows issues through to closure. Reviews problems not clearly defined by written directives or instructions with the Eligibility and Revenue Operations Coordinator, Senior Financial Support or Manager to determine course of action. The Eligibility and Revenue Operations Representative collaborates effectively with co-workers and other departments to ensure quality service to our internal and external customers. Interacts with departments such as Accounting, Sales, and Regulatory Affairs. Maintains a positive approach to issues and concerns as they arise and works to identify and recommend process improvements to his/her direct manager. Responsible for ensuring the integrity of information being entered & maintained within the core system (QNXT, TruCare, EOHHS, Trackers, etc) Must have the ability to analyze various situations and be able to make independent decisions on best practices in the interest of the members and the health plan. The Eligibility and Revenue Operations Representative will assist the Management team with projects and/or daily workload for all regulatory products. Assist Account & Provider Configuration in working updates needed in sponsor configuration. This is handled through working DI reports. Pre-requisites for success in this position include Strong verbal & written communication skills including demonstrated excellence in telephone communication skills, strong organizational skills, computer skills. Performs all functions necessary to maintain accurate subsidiary accounts receivable and ensures accuracy of premium bills. Analyze/reconcile receivables balance for Commercial and Regulatory products to identify problems with payments and/or impose the delinquency process. Study the contractual terms and conditions to ensure payments received meet the contractual requirements.Handles confidential customer information. Knowledgeable of plan policies, protocols, and procedures. Requires ability to work in a fast-paced environment with multi-disciplined staff. Consistently follows through on issue resolution. Strong multitasking abilities are essential along with taking accountability and understanding job functions can change based upon business needs. Initiates self-development via available company and industry educational opportunities The Eligibility and Revenue Operations Representative is responsible for enrollment and billing maintenance, adhering to daily, weekly and monthly schedules and administrative related tasks.

Requirements

Bachelor’s Degree preferred
A verifiable high school diploma or GED is required for all positions at Fallon Health and its affiliates, unless specified otherwise.
4 plus years’ experience in an office environment, preferably in health care and/or managed care system
Strong analytical and problem-solving skills
Aptitude towards mathematical fundamentals
Flexibility in a fast-paced environment.
Excellent Organizational skills/time management
Strong focus on quality & performance results
Systems knowledge including but not limited to MS Excel, MS Word, MS Access.
Ability to effectively communicate, both written and verbal.
Builds Relationships/contributes to team performance
Adhere to all DOI, State, and Federal guidelines

Responsibilities

Provides knowledgeable responses to internal and external customer inquiries and concerns regarding enrollment and billing including, but not limited to, qualifying events, policies and procedures, ID cards, letter correspondence (including Outbound Education and Verification), selection of primary care physician, premium invoices, payment inquiries and general eligibility and financial maintenance.
Enters and maintains premium rates as provided by Actuarial and Regulatory Affairs (including Low Income Subsidy and Late Enrollment Penalties)
Reconciles membership and billing reports as required by CMS, MassHealth and Health Connector (both automated and manual) to ensure accuracy of information.
Communicate professionally to resolve discrepancies. Maintains the accuracy and integrity of the eligibility and premium tasks (including working data integrity reports on a daily basis).
Provides all necessary eligibility, enrollment and premium support to the Sales Finance, Product owners, and/or Regulatory Affairs, as needed.
Reports back all members who fit the criteria per the Medicaid requirement for TPL, Address, and rating category changes
Maintains current inventory and timely closure of all assigned issues and workload.
Process all transactions related to customer data in a timely and accurate manner. Escalates inventory backlog daily.
Maintains active and consistent availability on the phone system, as scheduled, for all lines of business both Commercial and Regulatory.
Partners with other departments to maximize the efficiency of shared work.
Meets internal/external deadlines and remains in compliance with CMS and EOHHS regulations
Prepare documented payment plans, and payment extensions at the request of customers and presents to Management for approval
Prioritizes daily and weekly work
Prepare balance forward notification and requests for payment history.
Collects premium for employer groups and individual members, including but not limited to written correspondence as well as collection efforts/calling for delinquent accounts receivables in accordance with State and Federal guidelines.
Prepares and posts adjustments as necessary.
Works daily/monthly reports which identify potential problems, including the daily Transaction Reply Report (TRR) from CMS and the daily/monthly compare files for Medicaid product lines.
Calculates 5500 Schedule A/C information for Medicare employer groups.
Responsible for maintaining professional relationships with customers/vendors; including resolving identified discrepancies in a timely manner
Responsible for ensuring timely and thorough eligibility and premium audit procedures are in place and being performed through direct performance. Ensures that department turnaround times and quality standards are met.
Responsible for preparing and communicating eligibility and premium decisions reviewed by the Eligibility Review Committee.