Eligibility Representative

Motion Picture Industry Pension & Health Plans (MPI)•Los Angeles, CA

19h•Onsite

About The Position

For more than 70 years, the Motion Picture Industry Pension & Health Plans (MPI) has proudly served the entertainment community by supporting the financial and healthcare well-being of the people who bring stories to life — from set crews to post-production pros. We’re not just people and benefit specialists; we’re problem-solvers, collaborators, and stewards of trust. Our teams are guided by a simple mission: to improve the lives of those who work in the entertainment industry through accuracy, accountability, and care. MPI is recognized as a four-time certified Great Place to Work® employer and recipient of the World at Work Seal of Distinction because we believe people do their best work when they’re respected, supported, and inspired. Role Overview: MPI is seeking a Representative to support our Participant Services Center Operations department in Studio City, CA. This onsite position is responsible for accurately processing health insurance enrollment for Participants and their dependents, coordination of benefits, benefit extensions, demographic updates, COBRA notices and various related life event activities. The Representative regularly interacts with Participants through written correspondence, emails and phone calls. Qualified candidates, please submit your current resume with a cover letter for consideration. Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted. MPI requires employees to be vaccinated against Covid-19 with exceptions as required by law.

Requirements

High school diploma or equivalent required. Some college preferred.
Strong administrative, clerical and organizational experience and skills.
Minimum 2+ years of experience with eligibility, health plan enrollment processing and customer service preferred.
Health insurance experience preferred.
Experience using the V3 eligibility system is a plus.
Intermediate PC skills; including Microsoft Office skills (Word, Excel), and Adobe Acrobat.
Accurate typing skills of 45 wpm; 10-key skills by touch.
Clear and effective oral and written communication skills; ability to explain and confirm understanding of complex issues.
Excellent customer service skills including verbal and written communication.
Able to multi-task, handle fast-paced work and meet deadlines.
Capable of managing a high-volume of work while maintaining high standards. Strict attention to detail and a high level of accuracy are required,
Motivated self-starter and well organized in time management, excellent problem-solving skills.
Able to learn quickly and follow through to completion.
Good interpersonal skills, ability to interact effectively and cooperatively with co-workers and outside contacts.
Excellent attendance and reliability, with the ability to work overtime hours as needed.
Ability to maintain confidentiality of information.

Nice To Haves

Some college preferred.
Health insurance experience preferred.
Experience using the V3 eligibility system is a plus.

Responsibilities

Review and process participant and dependent records, enrollment, addresses, beneficiary designations, plan selections, Coordination of Benefits information, student documentation, premiums, COBRA, life insurance, etc.
Communicate eligibility policies and extensions to Participants and dependents
Communicate premium policies and payment procedures
Communicate COBRA policies and procedures
Handle phone calls regarding eligibility, enrollment, premiums and COBRA payments, including proactive outreach to Participants
Respond to emails and phone calls from Participants, dependents, business partners, Local/Union Representatives and employers.
Create Participant letters using Microsoft Word
Complete tickets created by PSC Call Center Representatives

Benefits

MPI offers a comprehensive benefits package, including free medical, dental, and vision coverage, generous paid time off, retirement benefits, and professional development opportunities.

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