Eligibility Intake Coordinator

Pinnacle Home Care • West Palm Beach, FL

2d

About The Position

Are you looking to make a difference in patients’ lives with a company that
values your expertise? Join us in our mission of delivering compassionate
healthcare where it matters most –at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health
provider, has been delivering high-quality, patient-centered care for over two
decades, and we’re looking for Intake Coordinators to join our award-winning
team.

Requirements

• 1–2 years of healthcare experience, preferably home healthcare.
• Basic knowledge of Microsoft Windows, Office 365, and EMR systems.
• Quick and accurate typing skills.
• Understanding of patient plan of care and standard insurance eligibility.
• Strong customer service and communication skills.
• Ability to follow documented procedures and escalate issues when appropriate.
• Willingness to learn and grow in a fast-paced environment.
• High school diploma or equivalent required.

Responsibilities

• Protect the confidentiality of patient and organization information through effective controls and direct supervision of operations.
• Receive, review, and process Central Intake referral requests with precision, attention to detail and accuracy, in an expedited/timely manner, daily.
• Possess organizational skills with ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Central Intake Team in accordance with the department’s Standard Operating Procedures.
• Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, Adobe Acrobat, ProDC, and experience of working with database management.
• Possess a level of patience, and a pleasant demeanor, with a high level of problem-solving skills.
• Must be detail-oriented with the ability to multi-task and be flexible to accommodate daily fluctuations, volume surges, and business needs as agency growth may require.
• Track individual key performance indicators daily.
• Participate in team meetings, overseeing correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
• Crosstrain and collaborate to support other Central Operations Teams with Special Projects.
• Perform other duties and activities as delegated by supervisor.

Benefits

• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED