Eligibility & Intake Site Supervisor

Albany Community Action Partnership•Albany, NY

11h•$25

About The Position

Are you passionate about supporting individuals and families by connecting them to much-needed services and resources? At ACAP, we’ve been empowering individuals and families by expanding opportunities and breaking down barriers to success for nearly 60 years. As an Eligibility & Intake Site Supervisor, you will collaborate with individuals and families to enroll them in ACAP programs and connect them to other needed resources through our community partners. ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP Be a part of an organization that values the growth of both its customers and its staff. Albany Community Action Partnership (ACAP) is a community action agency serving individuals and families living in poverty for nearly 60 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility. No phone calls, please. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

Requirements

Associate’s degree in Human Services, Social Work, Public Administration, Business Administration or related technical field is required.
A minimum of two years’ experience working in the field of Human Services or Community Organization and two years of supervisory experience with one year of continuous, uninterrupted supervisory experience.
The position will require a thorough knowledge of compliance around federal and state funding guidelines, federal poverty guidelines, TANF and Public assistance guidelines.
Strong leadership, supervision and project management skills are required.
Possession of a valid driver license is required.

Nice To Haves

A Bachelor’s degree is preferred.
Being knowledgeable about community resources is preferred but not required.
Bilingual or multilingual abilities are a plus.

Responsibilities

This position is responsible for the quality assurance monitoring of all completed applications, for all programs, within ACAP’s centralized point of intake and eligibility database.
They must be an effective communicator who understands the importance of listening and being empathetic.
They must be able to work within a fast-paced, high-volume environment and possess solid computer and multi-tasking skills.
This position is responsible for compliance with program performance standards and regulations including the maintenance of all reporting systems and databases necessary to meet the requirements of outside regulators.
They will maintain case files and database entries for greater quality control and continuous improvement.
They will also assist with overseeing management functions to ensure that there is quality programming for all customers including supervision and development of staff in accordance with applicable laws and agency policies.
The Site Supervisor will monitor programs for gaps and obstacles in terms of caseloads and funder expectations to provide effective services; work together with the Department Director to develop strategies for addressing gaps and obstacles and promoting greater program effectiveness.