Elevator Usher | Part-Time | PPG Paints Arena

Oak View Group•Pittsburgh, PA

18d•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Elevator Usher position is responsible for delivering superior guest service when transporting visitors to their correct seating levels during all PPG Paints Arena events. This role pays an hourly rate of $15.71 (per CBA). Benefits as per the union agreement. This position will remain open until December 31, 2025. About the Venue As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
1+ years of customer service experience preferred
Ability to work with minimal supervision
Must be able to do basic mathematics
Strong customer service skill
Sound judgement and quick decision making capability
Good verbal and interpersonal skills required
Possess enough technical aptitude to understand and operate the elevator
Carry a pleasant impression of the Company through courteous and sincere conduct
Professional presentation, appearance and work ethic
Ability to work irregular hours including, night shifts, weekends and holidays
Ability to interact with all levels of staff including management
Must be 18 years of age or older
Will be required to join the union, upon invitation, following 90-day probationary period

Responsibilities

Maintain neatness and sanitation in assigned areas at all times.
Clean and sanitize assigned work areas that include buttons, doors, walls, using mechanical and/or manual equipment following proper building and governmental protocols.
Contact management for any maintenance issues.
Push buttons to open and close the doors at each floor where guests want to enter/exit the elevator.
Ensure that all passengers follow proper protocols to enter and exit the elevator safely, and that guests adhere to proper behavior while riding the elevator.
Notify Event Supervisor and/or Security by pager if issues arise.
Ensure that proper passenger load guidelines are followed.
Be alert to any malfunction and ring the pager and security alarm in case of any issue.
Provide directional assistance to various locations throughout the facility.
Assist other employees while loading items into the elevator.
May need to transfer other goods from floor to floor.
Enforce rules and regulations of the building (i.e. no smoking)
Provide calmness, courtesy, respect, and professionalism to all guests and fellow employees.
May need to prevent unauthorized users from getting inside by instructing them to wait for an additional time period.