ELEVATE Specialist

CCC Intelligent Solutions

2d•$62,624 - $75,000•Remote

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role The ELEVATE Specialist serves as the liaison between CCC and auto repair clients during all phases of product and service delivery. As the project expert, the ELEVATE Specialist plans, coordinates, and manages activities associated with delivery of our proprietary software solutions to auto repair customers. This is a Virtual position that may require up to 75% travel. Ideal candidate can live anywhere within the United States.

Requirements

Bachelor's degree or equivalent work experience required
3-5 years prior repair facility and/or insurance experience strongly preferred
Training experience, both remote and onsite, strongly preferred
1 year prior experience on CCC products preferred
Technical/Computer Proficiency Required
Excellent problem-solving skills
Strong customer service skills
Strong written and verbal communication skills
Ability to work independently

Responsibilities

Conduct and document pre-implementation process review of customer workflow
Create customer profile documentation, to include business requirements
Consult with customer to identify and communicate hardware and software requirements prior to implementation
Drive product adoption by gaining buy-in from Key Decision Makers.
Create an environment for positive adoption by effectively communicating the “Why” and the “What’s In It For Them?” to ALL employees of a customer’s business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
Conduct web-based training sessions with customers pre and post implementation
Lead comprehensive on-site training to staff members while also driving best practices
Provide detailed written project communications and updates throughout each repair facility implementation
Responsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and Services
Manage implementation milestones and activities per project schedule
Conduct presentations reviewing customer workflow to internal work groups in relation to the implementation
Install and configure software to functionality specifications for multiple end users during on-site implementation