ELEVATE Advisor

CCC Intelligent Solutions•Chicago, IL

17h

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role The Elevate Advisor, as part of a team, partners with clients to define and meet critical business goals. As the project expert, the Elevate Advisor is responsible for the creation, execution and ongoing management of client specific standard operating procedures, action plans, and associated goals. Position requires up to 75% travel.

Requirements

Ability to affect change
Ability to review and analyze a data set
Adaptability and ability to work in a fast-paced environment with cross-functional teams
Ability to establish goals and strategic plans
Successful time management
Problem solving and analytical/critical thinking ability
Presentation (Delivery – Remote and Live)
Negotiation skills
Attention to detail/Organization skills
Documentation (Complete, concise, timely)
Industry experience
Presentation (Creation)
CCC ONE experience
Microsoft Office (PowerPoint, Excel, Visio, OneNote, Teams, Adobe)

Responsibilities

Travel (Up-to 75%) to customer sites throughout the United States to conduct end to end process reviews and/or client process implementation
Conduct on-site process reviews to fully understand and document current state end-to-end processes
Identify areas of process where inconsistencies, gaps, inefficiencies or general opportunities exist
Conduct interactive readout of full current state processes with appropriate callouts on areas of opportunity to bridge the gap to desired state.
Build and document full desired state process plan, incorporating best practices for each customer around CCC ONE
Define customer-specific project plan based on areas of opportunity identified
Define specific targets and goals per focus area and role
Drive results toward goals through weekly monitoring, research, and monthly action plans.
Define and deliver monthly action plans to client; drive success toward goals
Conduct monthly insight and action meetings to ensure visibility of progress, challenges, and opportunities.
Drive success of project as identified in progress toward targets/goals.
Drive utilization of ePO/Promote, Checklist, KPI, Carwise, appointments
Conduct web-based training sessions for requested product demonstrations.
Communicate customer status, action items, project plan and risks to the account team and ELEVATE Leadership
Manage issues and resolution of issues pertaining to any and all implementations.
Perform post-implementation reviews with internal and external clients and provide feedback to appropriate management.
Create and maintain ELEVATE implementation materials such as the On-site agendas, Elevate Playbook, Current State Flow, Desired State Flow, Insight and Action plans, Theme of the Month presentations, and other necessary documentation.
Ensure the success of customer renewal