Electrophysiology (EP) Care Coordinator RN

National Jewish Health•Denver, CO

5d•$37 - $49

About The Position

Summary Position Summary The Electrophysiology Care Coordinator RN serves as a central point of medical care and coordination for patients in the EP clinic. This role is responsible for triaging and managing clinical questions and issues from patients, performing cardiac device interrogations as indicated, supporting device clinic as needed, oversees scheduling procedures, including prior authorizations, optimizing clinic and procedural schedules, managing EP-related in-basket communication, relaying results, and coordinating care across multiple sites, including Saint Joseph Health and MIDC. Essential Duties Acts as the main point of contact with patients to triage clinical questions/issues; answer questions and implement clinical management within scope of practice/protocol-driven care. Monitors antiarrhythmic clinic patients through remote surveillance, including placing orders for and reviewing routine laboratory testing and periodic electrocardiograms per protocol. Oversees scheduling EP procedures, diagnostic studies, and follow-up visits in alignment with provider availability and procedural capacity. Coordinates procedural logistics between the EP clinic, Saint Joseph Health, and MIDC. Serves as the primary point of contact for patients before and after EP procedures. Provides timely communication regarding procedure preparation, expectations, and follow-up care. Tracks prior authorizations for EP procedures, imaging, and related services and independently troubleshoot issues in real-time to avoid procedural delays/cancellations. Proactively identifies authorization barriers to prevent day-of-procedure delays or cancellations. Communicates with payers to obtain approvals and resolve authorization issues. Actively manages and optimizes EP clinic and procedural schedules to maximize utilization and access. Coordinates with providers, nursing, and procedural teams to ensure readiness for scheduled cases. Monitors EP in-basket messages to assess and triage patient-reported symptoms, respond to non-clinical patient inquiries within scope, and appropriately escalate and route clinical concerns to providers and ancillary teams to ensure timely and coordinated care. Ensures timely follow-through on patient messages, test results, and care coordination needs. Facilitates clear communication across organizations to support safe, efficient procedural care. Provides education to patients and families regarding EP procedures, testing, and care pathways. Assists with coordinating anticoagulation holds for patients managed through the Anticoagulation Clinic who require procedures with other providers. Other Duties Performs daily review of pacemaker alerts, assess for abnormal findings, and escalate to the provider to guide subsequent patient management (after formal training and competency validation). Coordinates one-week post-pacemaker implant wound assessments, applying nursing expertise to evaluate healing, identify potential issues, and ensure patients receive appropriate guidance and care. Assists with placing orders fo LifeVest devices and managing patient monitoring alerts as notifie by the device company. Competencies Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. Ethics: Practices ethically; Integrates the ANA Code of Ethics for Nurses with Interpretive Statements to guide practice; demonstrates compassion and respect for the inherent dignity, worth and unique attributes of all people; advocates for healthcare consumer’s rights to informed decision-making and self-determination; maintains therapeutic relationships and professional boundaries; safeguards privacy and confidentiality of healthcare consumers, and their data and information [Standard of Professional Performance (SPP) 7]. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message [SPP 9]. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees and across his/her department to achieve shared goals; treat others with dignity and respect and maintains a friendly demeanor; values the contributions of others [SPP 10]. Leadership: Encourages innovation in practice and role performance to attain personal and professional plans, goals, and vision; manages change and conflict; retains accountability for delegated nursing care; contributes to the evolution of the profession through participation in professional organizations. [SPP 11]. Professional Development: Actively identifies in new area with preceptor learning opportunities and unit specific competencies; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill to enhance contribution to the organization [SPP 12, 15]. Evidence-based Practice and Research: Integrates evidence and research findings into practice; Articulates the values of research and its application relative to the healthcare setting; identifies questions in the healthcare setting and practice that can be answered by nursing research; uses current evidence-based knowledge, including research findings, to guide practice; incorporates evidence when initiating change in practice [SPP 13]. Quality of Practice: Contributes to quality nursing practice: Ensures practice is safe, effective, efficient, equitable, timely, and patient centered; identifies barriers and opportunities to improve safety, effectiveness, efficiency, equitability, timeliness, and patient centeredness; recommends strategies to improve nursing quality [SPP 14]. Supervisory or Managerial Responsibility None Travel None Core Values Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Requirements

Completion of accredited Nursing school.
Valid RN license in the State of Colorado
Minimum of 2 years Cardiology, ICU/CCU or Specialty Clinic experience required.
Basic Cardiac Life Support (BLS) & Advanced Cardiac Life Support (ACLS) required.

Nice To Haves

Experience with procedure scheduling, prior authorizations, and payer communication preferred.

Responsibilities

Acts as the main point of contact with patients to triage clinical questions/issues; answer questions and implement clinical management within scope of practice/protocol-driven care.
Monitors antiarrhythmic clinic patients through remote surveillance, including placing orders for and reviewing routine laboratory testing and periodic electrocardiograms per protocol.
Oversees scheduling EP procedures, diagnostic studies, and follow-up visits in alignment with provider availability and procedural capacity.
Coordinates procedural logistics between the EP clinic, Saint Joseph Health, and MIDC.
Serves as the primary point of contact for patients before and after EP procedures.
Provides timely communication regarding procedure preparation, expectations, and follow-up care.
Tracks prior authorizations for EP procedures, imaging, and related services and independently troubleshoot issues in real-time to avoid procedural delays/cancellations.
Proactively identifies authorization barriers to prevent day-of-procedure delays or cancellations.
Communicates with payers to obtain approvals and resolve authorization issues.
Actively manages and optimizes EP clinic and procedural schedules to maximize utilization and access.
Coordinates with providers, nursing, and procedural teams to ensure readiness for scheduled cases.
Monitors EP in-basket messages to assess and triage patient-reported symptoms, respond to non-clinical patient inquiries within scope, and appropriately escalate and route clinical concerns to providers and ancillary teams to ensure timely and coordinated care.
Ensures timely follow-through on patient messages, test results, and care coordination needs.
Facilitates clear communication across organizations to support safe, efficient procedural care.
Provides education to patients and families regarding EP procedures, testing, and care pathways.
Assists with coordinating anticoagulation holds for patients managed through the Anticoagulation Clinic who require procedures with other providers.
Performs daily review of pacemaker alerts, assess for abnormal findings, and escalate to the provider to guide subsequent patient management (after formal training and competency validation).
Coordinates one-week post-pacemaker implant wound assessments, applying nursing expertise to evaluate healing, identify potential issues, and ensure patients receive appropriate guidance and care.
Assists with placing orders fo LifeVest devices and managing patient monitoring alerts as notifie by the device company.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.