Electronics Repair Manager

Toshiba Global Commerce Solutions - External • Durham, NC

2d

About The Position

Toshiba Global Commerce Solutions is seeking an Electronics Repair Manager. The Manager is responsible for leading the repair, refurbishment, and technical support operations for POS hardware systems. This role requires a strong electrical engineering background combined with proven leadership skills to manage technicians, optimize repair workflows, and ensure high-quality, timely service delivery. The POS Repair Manager serves as the technical authority for complex hardware issues while driving continuous improvement in repair processes, quality, and cost efficiency.

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field
• 5+ years of experience repairing electronic hardware, preferably POS or similar transactional systems
• 2+ years of experience in a supervisory or management role
• Strong knowledge of analog and digital electronics, power supplies, and embedded systems
• Ability to read and interpret schematics, wiring diagrams, and technical documentation
• Strong leadership and team development skills
• Excellent problem-solving and analytical abilities
• Effective communication with both technical and non-technical stakeholders
• High attention to detail and quality
• Ability to balance hands-on technical work with managerial responsibilities

Nice To Haves

• Experience with POS systems, payment terminals, or retail technology environments
• Familiarity with EMV, PCI-related hardware requirements, and peripheral devices
• Experience with failure analysis, test fixture design, or repair process engineering
• Lean, Six Sigma, or continuous improvement certification

Responsibilities

• Serve as the subject matter expert for POS hardware, including terminals, printers, scanners, pin pads, networking components, and power systems
• Diagnose and resolve complex electrical, electronic, and electromechanical issues beyond technician-level troubleshooting
• Review and approve repair methodologies, schematics, and test procedures
• Support root cause analysis for recurring hardware failures and recommend design or process improvements
• Lead, train, and manage a team of POS repair technicians
• Assign workloads, prioritize repair queues, and ensure service-level agreements (SLAs) are met
• Establish and maintain repair standards, quality controls, and documentation
• Monitor KPIs such as turnaround time, first-pass yield, repair cost, and return rates
• Develop and implement efficient repair workflows and diagnostic procedures
• Collaborate with engineering, procurement, and vendors to improve component reliability and availability
• Identify opportunities to reduce repair costs, downtime, and repeat failures
• Oversee inventory usage for parts, tools, and test equipment
• Act as the technical liaison between repair operations, field service teams, product engineering, and customers
• Support escalations from customer support and field technicians
• Provide technical input on new POS hardware introductions and repairability
• Ensure compliance with ESD, electrical safety, and regulatory standards
• Maintain proper calibration and use of diagnostic and test equipment
• Enforce workplace safety and best practices within the repair environment

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees