Electronic Services Specialist

Wintrust•Rosemont, IL

4d•$45,000 - $50,000•Hybrid

About The Position

The Electronic Services Specialist is accountable for performing activities to support executing customer transactions while ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). Incumbent may also perform additional administrative duties in support of wire room operations including opening and closing and balancing activities.

Requirements

1-3 years banking experience
Associate degree or equivalent
Understanding of Electronic Payments including Wires, Real Time Payments and ACH, SWIFT Network, Clearinghouse
Familiarity with Banking Regulations such as Dodd-Frank, Reg E
Excellent customer service skills
Excellent communication skills
Ability to work flexible hours
Team player
Advanced knowledge of Word and Excel
Excellent attention to detail

Nice To Haves

Previous customer contact experience a plus

Responsibilities

Monitor, review and release wires from all online queues and perform duties to ensure work is processed in a timely, efficient manner and meets all established guidelines
Perform wire related research and respond to inquiries regarding wires (e.g. customer requests, legal requests)
Perform beginning and end of day balancing procedures
Assist customers with activating wire authentication PINs
Perform administrative activities to support customers including user profiles, customer profiles, permissions, templates
Perform customer callbacks as required by bank policy and customer wire agreements
Support incoming customer and banker inquiries
Assist with testing of system upgrades and troubleshooting of system issues