Electronic Services Clerk

First Federal Bank of Louisiana•Lake Charles, LA

17h•Onsite

About The Position

First Federal Bank of Louisiana is currently seeking an Electronic Services Clerk in the Electronic Services Department. The position is located at the Main Office in Lake Charles, Louisiana. About Us First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that’s what our team strives to do in the communities we serve each and every day. Visit www.ffbla.bank [http://www.ffbla.bank/] to learn more. Member FDIC, Equal Housing Lender. Position Summary Responsible for independently performing a variety of basic clerical duties related to PC banking and electronic banking activities and reports including, but not limited to, ATM terminals and cards, debit cards, online and internet banking, IVR, and ACH transactions. Performs duties to assist and support all functions of the Electronic Services Department.

Requirements

High school diploma or general education degree (GED)
A minimum of one (1) year banking experience and/or related electronic services experience

Responsibilities

Assists in successful operation of the Bank's electronic products and services by following written policies and procedures
Researches, inputs, and responds to customer and frontline inquiries and discrepancies; troubleshoots problems that arise concerning electronic products and services
Knowledgeable in all electronic services and products offered by the bank; including fraud prevention and detection; monitors electronic banking products and services for fraud activity; immediately reports suspicious activity to supervisor
Responsible for distributing and responding to emails for the bank’s website, help desk tickets and call manager tickets
Assigns temporary PIN for the IVR and customers on the online banking system
Assists with electronic projects such as new product roll-out, promotional mail-outs, etc.
Communicates and works with Deposit Operations, Deposit Services, and Branch Administration, as well as various other departments
Assists with online banking operations, including payment research, transaction research and ACH origination files
Assists with weekly balancing of ATM cash accounts and researches discrepancies
Responsible for the distribution of ATM and gift cards, including PINs and ATM supplies
Reviews daily and monthly reports relating the operations of online banking, check cards, IVR and reports data as necessary
Maintains required record retention for all reports, files and documents regarding all electronic services
Serves as back-up for all areas within the Electronic Services Department
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.