Electronic Services Specialist

Oklahoma AgCredit • Edmond, OK

3d

About The Position

The Electronic Services Specialist will provide exceptional customer service and will handle day-to-day online banking and related electronic service functions.

Requirements

• Associate’s degree in business related field preferred but not required in agriculture or business-related field
• 2 -3 years customer service experience in banking or related field with emphasis in online banking and mobile banking products and services; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
• Familiarity with electronic banking products, services, and regulations
• Skill in oral and written communication, sufficient to exchange information effectively and cooperatively with peers, supervisor, and customers
• Skill in adapting to changing priorities and responsibilities

Nice To Haves

• Knowledge of ACH rules and regulations preferred or willingness to attend trainings
• Proficient computer skills – Microsoft Office Suite, Smartphones and tablets (both Android and Apple), software and other technologies. Experience in Q2 a plus

Responsibilities

• Sets up new users, verifies user identity for requests and resets passwords for online banking customers
• Responds to questions from borrowers and branches with login issues by:
• Troubleshooting issues with the user
• Communicating resolutions via phone and email
• Assists with onboarding new ACH originators
• Provides exceptional online banking customer service to borrowers and branches
• Assists with the administration of all electronic services systems (online banking, mobile pay, bill pay, ACH, origination, credit card program, etc.)
• Daily review of maintenance and posting reports for online banking
• Supports supervisor on projects related to electronic services
• Assists with various electronic services projects and reports
• Assists with check scanners and troubleshooting
• Provides exceptional customer service to branch employees
• Other electronic services duties, as assigned
• Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Benefits

• Competitive base pay with an incentive plan
• 401(k) Match 9% Maximum
• Paid Vacation (15 days), Sick Leave (15 days) and Holidays (12 days)
• Excellent medical, Dental, Vision, Life Insurance
• Flexible Spending and Health Savings Accounts
• Wellness program activities and rewards
• Customer-Centric Environment
• Opportunity to Give Back to Agriculture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree