Electronic Services Specialist II - Santa Rosa

Redwood Credit Union•Santa Rosa, CA

1d•Onsite

About The Position

Redwood Credit Union is seeking an Electronic Services Specialist II to provide technical expertise in the administration of payment and item processing. This intermediate-level position operates under limited supervision, performing a variety of semi-routine accounting, regulatory compliance, clerical, product quality control, and technical duties of moderate complexity. Key responsibilities include fraud prevention, recovery, and daily operations within the designated area.

Requirements

Thorough knowledge of a PC with the use of word processing and spreadsheet software.
Intermediate knowledge of financial services, with the ability to understand the implications of Credit Union industry and regulations, terminology, and procedures and how to apply them.
Intermediate knowledge in Federal Reserve Bank processing.
Intermediate knowledge in detecting fraud and trends in multiple payment channels.
Ability to analyze processes and recommend changes for efficiency; ability to propose solutions for implementation.
Intermediate processing experience in at least one of the following areas: checks, ACH, RCUpay, Bill Pay, alternative payments, OPA (courtesy pay), ATM and MDC.
Intermediate knowledge in Regulation CC and Regulation E.
Ability to manage and direct payment and item processing channel.
Ability to work successfully in a high volume, technically demanding job.
Ability to work independently, is self-motivated and resourceful.
Ability to accurately calculate interest and dividends and make mathematical computations.
Ability to troubleshoot a wide variety of Member account discrepancies while being sensitive Member issues, confidentiality, and discretion.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to work a rotating schedule which will include working on rotating Saturdays.
Combination of education and experience equivalent to an associate degree.
Minimum of three years’ experience in customer service, accounting, or closely related field.
Prior experience at a financial institution is required.

Nice To Haves

Knowledge of back-office item processing is preferred.

Responsibilities

Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.
Responsible for one or two critical areas of payment processing.
Manage and implement regulatory compliance for area of responsibility.
Review, process exceptions in compliance with regulations, balance reports and create return files to the Federal Reserve Bank; work directly with FRB to resolve issues; move daily files for MDC/ATM, check inclearings, check and ACH exceptions and returns, ACH and RCUpay, in large sums of monies.
Process Federal Reserve Bank adjustments and collections to minimize losses to the Credit Union and Members.
Balance general ledgers and perform reconciliations.
Monitor, research, and resolve ATM out of balance situations affecting deposits and Member disputes.
Research, analyze, and resolve Members' problems or complaints with accurate information through verbal and/or written communication. Make recommendations and provide solutions.
Monitor OPA (courtesy pay) system and daily processes to ensure compliance and Member service.
Support and answer the Electronic Services phone que.
Project support and implementation.
Train branches and staff as needed in Electronic Services processes and procedures.
Review processing solutions and make recommendations.
Cross train in all Electronic Services areas to assist as back-up during vacation or illness.
Compile monthly status report, general ledger reconciliations and board reports.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!