Electronic Services Specialist – Account Analysis

Commerce Bank

113d • $23 - $30

About The Position

The main purpose of this job is to provide high level customer support to Commercial, Small Business and Internal customers of the Bank related to Commercial billing, pricing, and invoices.

Requirements

• Ability to serve as an escalation point to assist with low-to-moderate complexity questions, concerns, or research.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Associate’s degree or equivalent combination of education and experience required.
• 1+ years banking operations experience required.

Responsibilities

• Provide high touch customer service to internal business partners, ensuring a customer-centric approach.
• Resolve customer service file issues, manage customer billing, and create various reporting.
• Partner with sales to create a best-in-class onboarding for new customers & maintain strong relationships with all existing customers.
• Partner with appropriate team members, internal partners, and vendors to define & resolve issues, and determine root cause.
• Update internal partners and act as the primary liaison between several lines of business while ensuring all internal controls are followed.
• Perform other duties as assigned.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees