Electronic Monitoring Technician

Track Group•Philadelphia, PA

61d•Onsite

About The Position

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years, we have been providing our global clients with the industry's most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services. We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders. General Job Description: Electronic Monitoring Technician A key member of the Customer Service Team, the Electronic Monitoring Technician, will report to the Senior Account Manager. This position maintains close, continuous support of account to ensure high customer satisfaction and retention through systematic customer contact, training activities and implementation of new programs and requirements. Actively works with on-site Account Manager and Senior Account Manager to identify growth opportunities through the increased use of Track Group's continuum of products and services, as well as the day-to-day interaction with the agency's staff. Provides programmatic assistance to allow each customer to operate an effective program with high satisfaction levels. Duties and Responsibilities are subject to change upon business requirements. This position is located in our Philadelphia, PA office, and is a hands-on financial accounting position.

Responsibilities

Setting up offender profiles, completing schedules, establishing GeoRules
Activation/Installation of GPS Devices
Unarchiving past offenders when necessary
Advise in monitoring offender profiles, identifying daily alerts and providing reports to Probation Officers (if needed)
Remove equipment once completed on the program, deactivate/uninstall offender profile, clean and test equipment for re-use
Assist GPS Probation staff in day-to-day GPS related needs
Basic understanding of the client's processes
On call for various weekend/holiday service needs
Maintain adequate inventory of GPS devices and equipment on-site
Communicate with On-Site Account manager of any inventory needs
Triaging and Repairing malfunctioning device/cuffs
Photograph and return any damaged devices
Maintain a log of all activations and deactivations at location
Work in a copacetic manner to coordinate and communicate with on-site Account Manager as a team
Assist with Senior Account Manager's on-site needs
Identify and report opportunities, issues, and concerns