Electronic Imaging Technician - Radiology Support Services

OhioHealth•Columbus, OH

9d•Onsite

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: The Electronic Imaging Technician works under the direction of the Manager of Radiology Support Services (Imaging Service Center). Conducts technical support to internal and external customers by efficiently performing a wide variety of tasks utilizing Picture and Archive Communications systems (PACS) technology with the ultimate goal of accurate and efficient utilization of electronic/manual image and data storage, reporting and distribution methodologies. For this position we are looking for candidates who are detail oriented, can efficiently multi-task, has direct customer service experience, and who is computer savvy. Candidates must have experience with Microsoft products and be comfortable learning the additional system applications used to perform the job. This position is full-time Monday-Friday at Riverside Methodist Hospital with a rotating weekend requirement at Grant Medical Center. The hours Monday-Friday are day shift, and the hours on the weekend will vary. This entry-level position is ideal for someone thinking of pursuing a degree in the radiology/imaging field.

Requirements

High School or GED (Required)
detail oriented
can efficiently multi-task
has direct customer service experience
who is computer savvy
experience with Microsoft products
comfortable learning the additional system applications used to perform the job

Nice To Haves

One to two years experience in medical setting or six months experience with completion of medical terminology and anatomy courses along with knowledge of CareConnect and Picture and Archive Communications systems.

Responsibilities

Receives calls from external and internal customers who are needing images and/or reports.
Assists PACs users throughout the organization in the use of PACS product to improve and assure accuracy of the patient imaging medical record.
Educate physicians on use of all applicable software.
Assist the radiologist, other physicians, and staff in the execution of their duties by acting as a resource person for timely, effective use of electronic and manual files of imaging records.
Provide customers comprehensive technology problem determination and resolution using documented procedures and available tools.
Retrieve and/or create patients' electronic folders.
Access reports and/or other patient exam data via the RIS, PACS and related software systems.
Communicate reports and/or image data to the appropriate physician and other customers in a timely manner.
Re-print and package images via PACS, and/or CDs for distribution and delivery to physicians and other customers utilizing proper quality assurance measures.
Troubleshoot, resolve, and document; a) unread studies, b) exam problems within the PACS system, to meet established turn around times of exam availability, and proper exam coding for revenue purposes.
Research solutions to problems working with PACS team and Radiology staff.
Escalates problems as appropriate to ensure management awareness of problems that are severe and/or require engineering support.
Maintain equipment for Radiology Department, such as, printers, computer, fax, etc. and able to delegate to appropriate service area for unresolved failures.
Actively participate on departmental Process Improvement Initiatives and other related duties as required.
Recommend solutions to processes, procedures and technology to ensure continuous refinements and improvements in customer services.