Electronic Health Records Support Specialist

COQUILLE INDIAN TRIBE•Eugene, OR

6d•$31 - $44

About The Position

Under the direct supervision of the Clinical Applications Administrator, the Electronic Health Records Support Analyst (EHRSA) is responsible for supporting, maintaining, and optimizing clinical applications and interfaces used by the Ko-Kwel Wellness Center (KWC). This role provides expert-level support, training, and mentorship to medical providers and staff using OCHIN Epic, Methasoft, and other clinical systems utilized in daily KWC operations. The EHRSA serves as a liaison between Information Services and KWC leadership to ensure effective system performance, accurate reporting, and high-quality patient care. This position is responsible for system configuration, training development, report building, and ongoing support of Electronic Health Record (EHR)-related software and workflows.

Requirements

Excellent oral and written communication skills with strengths in collaboration and problem solving
Ability to maintain a professional, supportive, and calm demeanor in high-pressure or stressful situations
Ability to foster an inclusive workplace aligned with the vision and mission of the Coquille Indian Tribe
Strong organizational, time management, analytical, and problem-solving skills
Demonstrated ability to manage multiple priorities with accuracy and attention to detail
Ability to work independently, take initiative, and assume ownership of projects and outcomes
Knowledge of Epic (preferably OCHIN Epic), EHR/EPM systems, or similar practice management systems
Knowledge of medical records confidentiality requirements, including HIPAA and 42 CFR Part 2
Understanding of medical records workflows, documentation requirements, and processing timelines
Ability to maintain professionalism, confidentiality, and objectivity under pressure
Computer literacy sufficient to produce correspondence, reports, and data using standard software tools
Ability to work cooperatively across departments and build effective working relationships
Bachelor’s degree in Computer Science, Business, Health Care, or a related field required, with a minimum of three (3) years of experience in technical support or healthcare information systems; an equivalent combination of education, training, and experience may be considered
Minimum of one (1) year of experience in an informal leadership role supporting IT or operational teams
Epic EHR/EPM certification required within six (6) months of employment; training will be provided
Current and valid Oregon driver’s license in good standing with no insurability restrictions from the Tribe’s insurance carrier required

Nice To Haves

Background and understanding of medical records workflows and ICD-9/ICD-10 coding systems preferred
Understanding of database fundamentals and architecture
Ability to communicate technical concepts to both technical and non-technical audiences

Responsibilities

Serves as a key member of the EHR and health information technology team and is responsible for the overall health and functionality of the Electronic Health Record system
Acts as the primary point of contact between KWC and EHR systems, serving as the EHR champion and subject matter expert
Provides EHR system administrative support to ensure accuracy, completeness, and optimal configuration
Maintains comprehensive knowledge of EHR workflows, configuration, and system build
Communicates with OCHIN analysts and EHR vendors to resolve system issues as needed
Collaborates with OCHIN to test monthly Enhancement Pack and Service Pack updates
Works with clinical leadership and users to identify opportunities to improve efficiency, workflows, and health outcomes
Develops training materials and conducts training sessions, including one-on-one support, staff huddles, and lunch-and-learn sessions
Installs, supports, troubleshoots, and performs preventive maintenance on KWC clinical software and third-party solutions
Participates in EHR build activities, including creating user and provider records, preference lists, fee schedules, templates, workstation and printer configurations
Manages onboarding and offboarding for Epic users, ELLA, remote access, provider accounts, and all KWC EHR systems
Oversees EHR Help Desk operations, including ticket documentation, issue resolution, trend tracking, and development of knowledge base articles
Develops and maintains clinical reporting and decision-support tools
Prepares clinical and financial reports in various formats for administrative and clinical use
Gathers, analyzes, and communicates required data to Indian Health Services
Provides recommendations for system improvements and implements approved changes following organizational standards and best practices
Performs other duties as assigned