Electronic Health Record (EHR) Training Specialist

Leidos•San Francisco, CA

14h•$65,650 - $118,675•Hybrid

About The Position

The Coast Guard (CG) Health Services Program supports the National Security Strategy by providing health care services to Coast Guard members worldwide who support the nation's economic, social and military security in the maritime environment. MHS GENESIS (MHS-G) is an integrated inpatient/outpatient Best of Suite (BoS) solution, augmented by Best of Breed (BoB) products to meet the Coast Guard approved requirements for ashore and afloat locations, and provides the integration and standardization required in health care records management between the Department of War (DoW), United States CG (USCG), and Department of Veterans Affairs (VA). Defense Health Agency (DHA)’s JOMIS Operational Medicine Healthcare Solution Suite focuses on modernizing and enhancing health information technology for operational medicine and aims to provide the DoD and CG afloat locations with the necessary information technology capabilities to meet its operational medicine requirements, both existing and emerging. Contingent upon winning Award Hybrid work schedule both remote & onsite @ Leidos is seeking an Electronic Health Record (EHR) Training Specialist to work REMOTELY and support its USCG contract, known as Training & Optimization Support Services for the Electronic Health Record Eco-systems. This highly visible program provides modernization of Electronic Health Records (EHR) capabilities for the Department of War and Department of Homeland Security supporting nearly 10 million service members and their families worldwide. While every healthcare system addresses quality, user experience and cost, the MHS GENESIS program has the added challenge of delivering these objectives within the DOD security environment, at the DOD’s global scale, all while supporting the Defense Health Agency (DHA)’s vision of a medically ready force ─ which is essential to our national defense. WHAT YOU WILL BE DOING The Trainer will join the Training Team responsible for providing services in support of all levels of users across the United States Coast Guard (USCG) enterprise – existing and new end-users, peer experts, and super users. You will provide a variety of support services to better enable users to perform their clinical and business support workflows. The services shall include clinical and functional workflow adoption, end-user engagement of MHS GENESIS and its integrated applications (i.e. Health Data Intelligence, Dentrix, Joint Legacy Viewer, Patient Portal, etc.), curriculum and content assessment and development, support on use of EHR University (ERHu), knowledge management, stakeholder engagement, resource allocation, gap analysis, and virtual learning support across the enterprise. Your efforts will support the implementation, deployment, and sustainment of new capabilities for a dynamic and expanding portfolio of additional health solutions.

Requirements

BS degree in Education, Instructional Design, or Instructional Technology and 4 years of prior relevant experience or Masters with 2 years of prior relevant experience.
US Citizen with ability to obtain and maintain a Tier 1 NACI background investigation
Ability to obtain a Common Access Card (CAC) as required
A minimum of five (5) years’ experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one-on-one, and structured on the job training.
A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record Software.
Cerner Millenium training certification
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Must be fluent in verbal and written English and English medical terminology with a solid knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Four years’ experience developing ILT and/or eLearning content
Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Experience working with remote teams and leadership
Strong time management skills
Strong attention to detail
Strong written and verbal communication
Familiar with ADA Section 508c accessibility requirements

Nice To Haves

Authoring ability using Adobe Captivate, Camtasia and/or Articulate Storyline
Experience converting ILT to eLearning
Experience collaborating across multiple functional teams
Prior consulting experience with large-scale Enterprise level and/or government projects

Responsibilities

Manage and implement EHR system curriculums based on position-specific workflows.
Collect data from customer satisfaction surveys to continuously evaluate course effectiveness.
Utilize data to update and improve existing materials.
Deliver content for instructor-led training (ILT) in accordance with enterprise standards.
Deliver content for Optimization sessions in accordance with enterprise standards.
Encourage classroom participation and facilitate change management for target audiences.
Discover and apply customer needs/business knowledge to ensure client satisfaction of delivery outcomes.
Prepare instructional aids and plans and determine training objectives and goals.
Formulate training outlines and determines instructional methods, utilizing knowledge of specific training needs and effectiveness of such individual methods as individual training, group instruction, over the shoulder support, and virtual training.
Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Coordinate or perform administrative functions necessary to deliver and document training programs.
Provide formal and informal implementation guidance, integration, and change management support tasks (on the job training, formal and informal classroom, and over the shoulder training) in a dynamic and interpersonal setting to support functional users (medical and dental providers) requiring assistance in implementing, using, and integrating EHR solutions into the military medical clinical business process.
Maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during system trouble ticket resolution.