Electronic Banking Wire Specialist I (Hybrid Eligible: KS, MO)

Enterprise Bank & Trust•Saint Louis, MO

48d•Hybrid

About The Position

Summary This position is responsible for performing operational support duties of the Electronic Banking Department, including processing wire transfers, ensuring account accuracy, and maintaining exceptional customer service standards.

Requirements

Must be familiar with Electronic Banking and wire transfers
Strong verbal and written communication skills
Demonstrates extreme attention to detail and ability to manage many tasks and projects simultaneously with accuracy
Ability to critically think through complex situations
Ability to communicate complicated information to both internal and external customers
Ability to develop strong working relationships and interact well with employees at all levels of the organization
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Motivated and open to change
Ability to meet multiple deadlines in a fast paced environment
Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
Excellent problem solving skills and ability to independently seek out information and knowledge to handle issues and tasks as they arise
Excellent planning and organizational skills
Demonstrates flexibility, versatility, and commitment
Ability to proactively reach out or discover resources to determine solutions
Ability to be proactive, prioritize, handle multiple tasks, and work independently
Willingness to continually learn
Flexible schedule-ability to come in early or stay late as needed
Ability to work overtime as needed
High school diploma or GED required
Three or more years of related wire transfer experience
Microsoft Office
Google Mail
Google Suite
Salesforce
FIS IBS preferred

Nice To Haves

Bachelor's degree preferred

Responsibilities

Processes billions of dollars monthly of incoming and outgoing wire transfers accurately and efficiently.
Perform daily tasks in a timely manner without jeopardizing quality and accuracy.
Perform all duties with respect for confidentiality of client information.
Manages the daily workflow and works together with team members to manage the workload of the team to ensure all tasks are completed efficiently and in a timely manner.
Assists with daily tasks such as balancing of accounts, balancing wire totals, and conducting morning and end of day processing
Exercising judgment and making decisions that may have impact on customer accounts or EB&T operations
Emailing and calling clients and other internal departments to assist with corrections and/or questions regarding wire transfer policies and procedures.
Responsible for working closely with customer service officers, retail staff, central operations, private banking, SBG operations, and specialized deposits to process client requests.
Ensure operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements
Maintains existing client relationships by addressing any customer service needs and resolving any issues
Review wire requests against accounts and identify potential suspicious activity. Work closely on fraud investigations with EB fraud on suspected or true fraud cases.
Creates and responds to wire transfer service messages regarding various complex situations in a timely manner
Completes thorough Regulation E investigations from start to finish and ensure we are within Regulation E compliance
Handles the balancing of the Fed Reserve balance, which involves checking the general ledger and wires for balancing for the wire transfer department
Supports Retail Staff with issues, questions, and concerns regarding their wires transfers
Develops and maintains detailed department procedures to ensure consistency and compliance
Manages reports and inputting and tracking wire transfer data
Creates and manages cases with electronic banking vendors for software issues, client concerns, and changes needed to their software
Responsible for completing all projects related to the department as assigned by their manager throughout the year by the due dates
Participate in audits and examinations by providing necessary data and responding to questions from internal and external auditors regarding our wire transfer processes
Assists with training new employees ensuring they are equipped to perform daily tasks
Assists with user acceptance testing and software upgrades with the wire vendor
Serves as a back-up for other areas of the electronic banking department
Other duties as assigned