Electrical Trade Administrator

Heritage Home Service•Auburn, NH

12d•Onsite

About The Position

Join Our Heritage Home Service Team as a Electrical Trade Administrator at our Auburn, NH location Why Join Heritage? At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator for our electrical department, you’ll play a key role in ensuring smooth operations, exceptional customer experiences, and supporting our team of skilled electricians.

Requirements

Experience in dispatch operations, service coordination, or similar role (electrical or trades experience is a plus)
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment
Familiarity with residential electrical services is a plus

Responsibilities

Manage day-to-day scheduling and dispatch for residential electrical service calls
Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
Monitor job progress and proactively resolve scheduling conflicts or delays
Serve as the primary point of contact for customers regarding scheduling and service updates
Build strong relationships with electricians and support them in delivering top-quality service
Maintain clear communication between customers, technicians, and the regional dispatch team
Track and analyze service performance metrics to identify areas for improvement
Implement process enhancements to improve efficiency and customer satisfaction
Ensure compliance with safety standards and company policies
Collaborate with department leadership to align scheduling and resource allocation with business goals
Support initiatives that improve workflow and enhance the customer experience