Electrical Field Coordinator

TechLoss Consulting and Restoration, Inc.•Charlotte, NC

About The Position

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally? Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a full-time Electrical Field Coordinator to join our growing team in Charlotte, NC. As a Field Coordinator at TechLoss Consulting & Restoration, you will be performing a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment.

Requirements

1-3 years of experience in a customer-facing role.
High school diploma required, bachelor’s degree preferred.
Must have a high degree of technical aptitude.
Excellent written & verbal communication skills.
Must exhibit critical thinking and customer service mentality.
A self-starter with strong organizational skills and attention to detail will be successful in this position.
Advanced computer and research skills to include Microsoft Office suite.
Accountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.
Experience working independently and in a collaborative team environment.
Occasional travel (dependent on training and project volume).

Responsibilities

Assist with investigations involving commercial and industrial systems, such projects will involve: General information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.
Conduct a repair or replace research and analysis.
May conduct in-house inspections based on training and expertise.
Conduct weather and utility research.
Claims documentation and file management.
Supporting engineers by monitoring project deadlines and ensuring milestones are being met.
Keep track of file communications to ensure clients are being updated regularly.
Assist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.
Assist with purchase order (PO) creation for project expenses.
Claims you will assist on may be related to all types of electronic equipment, including computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment.
May be asked to complete other work or projects for the company as determined by management.