Electric Service Manager

Bannister Plumbing & Air•Jacksonville, TX

About The Position

Bannister Plumbing & Air is expanding! We’re launching electrical services and are seeking an experienced Electric Service Manager to lead, grow, and oversee our electrical division from the ground up. This is a key leadership role responsible for compliance, team management, customer satisfaction, and operational success.

Requirements

Texas Master Electrician License (TDLR)
Ability to act as Master Electrician of Record for the company.
Ability to pull permits and supervise all electrical work.
Minimum experience of 6-10+years.
Management Skills and Leadership Skills.
Valid driver’s license & clean driving record.
Able to pass a drug test and a background check
Background Experience with some financial environment.
Honest, dependable, hardworking, and pays attention to detail
Willingness to learn and grow
Strong knowledge of NEC and Texas electrical codes.
Ability to lead teams, manage time, and communicate clearly.

Responsibilities

The Electric Service Manager is accountable for bottom-line profitability and growth of the Electrical department and has oversight responsibility for all service, install, call center, and warehouse operations as it pertains to Electrical.
Works with managers to control costs and meet sales projections through efficient management of resources, such as technicians, equipment, and scheduling, to ensure meeting budget goals.
Ensures that all operational standards are met from the company’s and customers’ perspective.
Ensures the successful performance of staff.
Routinely collaborate closely with repair and install technicians.
Provide accurate information on job or project status and needs.
Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
Resolves customer issues and complaints to ensure customer satisfaction.
Ability to create and manage budgets.
Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal downtime in job completion.
Conducts research and participates in the marketing process of the department.
Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
Instructs crews on the proper use of materials and quality workmanship.
Reviews payroll records to ensure that technicians are paid properly.
May conduct job site surveys.
Ensures that employees have proper tools for the job and that they are properly maintained.
Assists in the dispatching operation to ensure appropriate technician selection for the type of service.
Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
Reports to the President and is responsible for the performance of technicians.