EHR Support Specialist

COASTAL ORTHOPEDICS & SPORTS MEDICINE•Bradenton, FL

33d

About The Position

EHR System Specialist is responsible for the administration, configuration, maintenance, and optimization of the NextGen electronic health record (EHR) system and its integrated software applications. This role ensures reliability, integrity, and high performance of clinical systems that support patient care, provider documentation, scheduling, and communication.

Requirements

Bachelor’s degree in Health Informatics, Information Technology, Computer Science, or a related field preferred or equivalent experience.
2+ years’ experience in clinical application support in a healthcare setting.
Demonstrate experience in configuring systems, performing tests and updates, and providing end-user support.
Experienced in collaborating with clinical and technical stakeholders to define and implement system requirements.
Strong communication skills across all organizational levels.

Responsibilities

Function as the principal system owner, providing subject matter expertise and oversight for assigned clinical applications.
Provide input into the strategic direction of the organization—based on a strong understanding of the business and operational objectives. Presents options to executive team and/or physician committee when necessary.
Configure, customize, and maintain systems in alignment with clinical workflows, organizational needs, and vendor best practices.
Manage and coordinate the planning, execution, and validation of system updates, upgrades, patches, and releases in partnership with internal stakeholders and external vendors.
Ensure all system documentation is current and comprehensive, covering configurations, workflows, access permissions, SOPs, and change logs.
Lead routine system maintenance activities, including clean-up, data validation, and optimization, to maximize performance and safeguard data integrity.
Collaborate with clinical end users to gather requirements, provide technical guidance, and optimize system utilization.
Oversee system performance and usage trends, leveraging reports and analytics to inform decisions and optimize system efficiency.
Engage with vendors to manage support escalations, request system enhancements, and evaluate service performance.
Work in SQL database to troubleshoot issues, generate data reports and read/write stored procedures.
Resolve system issues, analyze root causes, and implement preventive strategies to minimize disruptions and enhance system stability.
Facilitate onboarding and training initiatives by ensuring system configurations align with user requirements and reflect updated organizational workflows.
Provide continuing education for NextGen system to all departments.
Travel to multiple clinic locations as needed.
Oversee system adherence to security, privacy, and regulatory standards, ensuring compliance with HIPAA and other applicable regulations.