EHR Support Analyst

Mayo Clinic•Phoenix, AZ

6h•Onsite

About The Position

The ESA supports the overall strategy to optimize practice efficiency utilizing healthcare technologies. The ESA independently assists clinical staff with application support, system implementation and integration projects while proactively identifying software issues. The ESA team works to improve user functionality and productivity of healthcare technologies The ESA works independently and collaboratively to optimize the EHR technologies. The ESA team functions as a liaison between clinical, business, and technical teams.

Requirements

Candidates must live within the Phoenix metro area and within driving distance of the Phoenix/Scottsdale Mayo Clinic Campuses.
Individuals interested in this position must be able and willing to make a commitment to remain in the position for a minimum of two years.
The department will be hiring for two full-time EHR Support Analyst positions.

Responsibilities

Assisting in evaluation of clinical workflows to determine the impact and optimizing opportunities.
Proactively identifying opportunities for provider and care team optimization through onsite support in all patient care practices
Independently performs new care team onboarding practices that include but are not limited to Plummer Chart personalization, personal device customization as it relates to the Plummer Chart.
Partnering with clinicians to provide at-the-elbow support for all health care team members in clinical practice areas including EHR technology tool set up
Independently rounds in-person with assigned clinical service lines, assisting, and supporting the escalation process for issues requiring advanced support.
Provides EHR education by answering questions and delivering needed system efficiency training
Assisting with investigation and resolution of EHR issues using discretionary evaluation skills.
Immediately available via phone, email, or other electronic means to provide real-time support to clinicians.
Uses standard tools for tracking ongoing issues, requests, and resolutions.
Participate on projects and provide go live support.
Collaborating with EHR training team to deliver system efficiency training
Mentor peers on support standards for department customers.
Participating in business continuity planning for EHR outages
Employing change management techniques to support the clinical end user with the transition and adoption of healthcare technologies
Collaborating with multidisciplinary clinical team to ensure practice goals are met.
Facilitating the use of data to evaluate outcomes and determine focused support.
Assisting with implementation of local projects.
Partner with Clinical Informaticist for assigned practices/departments to provide a collaborative approach in supporting clinicians within those areas.
Advocates for appropriate access and use of data, information, and knowledge.
Maintains a professional relationship with peers and healthcare team through open communication.
Maintain basic IT knowledge and troubleshooting techniques.
Attends clinical service line department meetings as CIPS representative.