EHR Support Analyst II

HCA Healthcare • Henderson, NV

435d • $68,786 - $110,094

About The Position

The EHR Support Analyst II serves as a key onsite clinical IT resource for facility implementation and support of a broad set of clinical applications. This role involves leading the facility's core clinical systems team, providing second-level support as a clinical subject matter expert, and managing new module/application testing and implementation. The analyst will also facilitate maintenance of facility-specific dictionaries and develop training materials for clinical applications.

Requirements

• Bachelor's degree preferred.
• 1 to 3 years of experience in clinical application support or related clinical work experience.
• Understanding of clinical operations and processes.
• Knowledge of accreditation guidelines such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across diverse personality types.
• Effective communication skills with clinical and IT personnel, both verbally and in writing.
• Demonstrated customer orientation and excellent leadership abilities.
• Advanced computer skills and understanding of reporting tools functionality.

Nice To Haves

• Licensing or credentials within specific clinical specialty preferred.
• Possession/Maintenance of specialty clinical licensure is strongly desired.

Responsibilities

• Serve as a key onsite clinical IT resource for facility implementation and support of clinical applications.
• Lead and facilitate the facility's core clinical systems team on clinical IT activities.
• Provide second-level support to resolve incidents or fulfill requests from the division Service Desk.
• Manage resolution of clinical application incidents and requests in collaboration with enterprise and division experts.
• Serve as project leader for facility-based implementations of clinical applications software releases and new products.
• Provide on-call assistance as needed.
• Lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitate and manage maintenance of facility-specific dictionaries.
• Develop training materials and deliver hands-on training as needed.
• Promote and support division standardization, utilization, integration, and optimization plans for clinical applications.
• Coordinate facility clinical application reporting requests and assist with defining report requirements.
• Perform quality audits and track metrics related to clinical application use.
• Build strong relationships with core customer base and facility leadership.

Benefits

• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Flexible spending account
• Comprehensive medical coverage
• Free telemedicine services
• Free counseling services
• Education assistance (tuition, student loan, certification support)
• Paid time off and family leave

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees