EHR Clinical Applications Trainer - Remote (East Coast)

Crossroads Treatment Centers•Greenville, SC

1d•Remote

About The Position

The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications. This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use.

Requirements

Associate’s degree in healthcare, education, informatics, IT, or equivalent experience.
2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities.
Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both).
Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle).
Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly.

Nice To Haves

Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications.
Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS.
Clinical background (RN, MA, LPN, allied health) or formal informatics training.
Experience supporting go-lives, upgrades, or optimization initiatives.
Knowledge of revenue cycle workflows and/or quality measures.

Responsibilities

Training Design & Delivery Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows.
Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams.
Build and maintain training environments, scenarios, and practice exercises aligned to real workflows.
Manage Sandbox environment testing and documentation.
Workflow Enablement Translate current-state and future-state workflows into clear training and job aid.
Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency.
Support change management by preparing staff documentation quality grades, and workflow changes.
Training Administration & Evaluation Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools.
Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends.
Maintain a library of training materials and ensure version control following upgrades/releases.
Collaboration & Compliance Work closely with providers, nursing leadership, clinic managers, IT, and quality teams.
Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies).
Promote data integrity and safe system usage, including security best practices.