Trainer I - East Coast, West Coast
About The Position
The Trainer I is responsible for delivering engaging and effective training experiences to clients transitioning to the New OneSite platform. This includes facilitating virtual sessions, developing high-quality training materials specific to the new platform, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, technical proficiency with OneSite, and a proactive approach to supporting client success. The Trainer I contributes to team initiatives and special projects, helping ensure a smooth transition for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences.
Requirements
- Bachelor’s degree or a minimum of one (1) year of relevant experience.
- Strong communication and presentation skills.
- Proficiency in Microsoft Office 365 Product Suite, Zoom, Smartsheet
- Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting.
- Excellent interpersonal skills and written/verbal communication skills.
Nice To Haves
- Preferably in East Coast or West Coast
Responsibilities
- Conduct client-facing training sessions for users transitioning to the New OneSite platform, including in-person trainings, webinars, live virtual sessions, and interactive workshops.
- Develop and maintain reusable training materials and assets, such as scripts, facilitation guides, presentations, tutorials, FAQs, and other instructional resources tailored to the new platform.
- Participate in special projects and team initiatives that support client adoption and platform rollout.
- Incorporate feedback from peers and managers to continuously improve training effectiveness and client experience.
- Monitor and support customer satisfaction metrics (CSATs) to ensure high-quality training and onboarding outcomes.
- Maintain up-to-date knowledge of the New OneSite platform, as well as relevant RealPage products and features, to deliver accurate and effective training.
- Perform ad hoc tasks and special projects as needed, adapting to evolving business priorities and supporting team goals.
- Demonstrate and maintain mastery of assigned product certifications to uphold subject matter expertise and support training delivery.
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
