EHF Lab Technician- Rhode Island

Serco•RI-Newport US-RI, RI

14d•Onsite

About The Position

Serco is seeking a SESIF (Submarine EHF SATCOM Integration Facility) Lab technician for their MILSACOM contract supporting NUWCDIVNPT in Newport, RI. You will be part of a small team supporting Code 34 from NUWC. You will be working with other Serco employees and government employees from NUWC. In this role, you will: Provide distance (e.g., telephone, chat, or e-mail) technical assistance in response to Fleet requests received via SubHDR hotline, Information Technology System Management (ITSM) tickets, naval messages (e.g., Casualty Report (CASREP)), or e-mails to resolve terminal, antenna system, and associated baseband equipment hardware, communications planning, software, logistics, documentation, and training issues. The contractor shall submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions taken to resolve them Operate, troubleshoot, and perform preventative and corrective maintenance on laboratory and facility support equipment. The contractor shall submit ITSM problem reports to document equipment failures or equipment that is not operating per specifications Perform Communications Security (COMSEC) and keymat operations. The contractor shall comply with local NUWCDIVNPT COMSEC policies in the performance of their duties as a COMSEC user. The contractor shall report completion of any COMSEC user tasking to the lab manager (or alternate) via E-mail. The contractor shall immediately report any COMSEC related issues to their Government lab manager or a NUWCDIVNPT COMSEC Account Manager (CAM) if the lab manager is not available Generate NMT images per satellite access authorizations and EHF Service Plans in support of SESIF and Fleet test events Perform laboratory hardware and software configuration control management. Configure lab and applicable equipment to support test events. The contractor shall update and maintain laboratory device records (list or database) per Applicable Documents, and prepare and submit laboratory baseline records to the SESIF Work Center Manager Prepare and submit satellite access requests per Government test requirements, and submit post mission after action reports using Joint Integrated SATCOM Tool (JIST) or equivalent Download and install monthly T-MPSS MPE global scenario updates, and perform data item group imports and exports. The contractor shall document updates in laboratory logbooks

Requirements

An active DoD Secret security clearance
A High School Diploma and 5 years CSRR/NMT experience OR an Associate's degree and 3 years of CSRR/NMT experience
Experience working in a lab environment
Ability to work on-site

Responsibilities

Provide distance technical assistance in response to Fleet requests received via SubHDR hotline, Information Technology System Management (ITSM) tickets, naval messages (e.g., Casualty Report (CASREP)), or e-mails to resolve terminal, antenna system, and associated baseband equipment hardware, communications planning, software, logistics, documentation, and training issues.
Submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions taken to resolve them
Operate, troubleshoot, and perform preventative and corrective maintenance on laboratory and facility support equipment.
Submit ITSM problem reports to document equipment failures or equipment that is not operating per specifications
Perform Communications Security (COMSEC) and keymat operations.
Comply with local NUWCDIVNPT COMSEC policies in the performance of their duties as a COMSEC user.
Report completion of any COMSEC user tasking to the lab manager (or alternate) via E-mail.
Immediately report any COMSEC related issues to their Government lab manager or a NUWCDIVNPT COMSEC Account Manager (CAM) if the lab manager is not available
Generate NMT images per satellite access authorizations and EHF Service Plans in support of SESIF and Fleet test events
Perform laboratory hardware and software configuration control management.
Configure lab and applicable equipment to support test events.
Update and maintain laboratory device records (list or database) per Applicable Documents, and prepare and submit laboratory baseline records to the SESIF Work Center Manager
Prepare and submit satellite access requests per Government test requirements, and submit post mission after action reports using Joint Integrated SATCOM Tool (JIST) or equivalent
Download and install monthly T-MPSS MPE global scenario updates, and perform data item group imports and exports.
Document updates in laboratory logbooks

Benefits

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions

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