EFT Specialist III

Fremont Bank•Livermore, CA

73d•$29 - $37•Onsite

About The Position

Fremont Bank - one of the Bay Area's most respected and long-standing financial institutions - is seeking a strategic, hands-on professional to join and help advance our Operations Admin team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships. If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we'd love to connect. The EFT Specialist III is a senior-level role responsible for overseeing and executing complex tasks related to the processing, reconciliation, and oversight of electronic funds transfer operations. This position serves as a lead subject matter expert for ACH, wire transfers, and plays a key role in quality assurance, compliance, risk mitigation, and cross-departmental initiatives. Specialist III also assists in mentoring junior staff and driving process improvements.

Requirements

High school diploma or equivalent required; associate or bachelor's degree in finance, business, accounting, or related field preferred.
Minimum 4-5 years of EFT or banking operations experience, including ACH, wire, and card-based transaction processing.
Expert-level understanding of NACHA operating rules, Regulation E, UCC, OFAC, Faster Payments and related compliance standards. (Accredited ACH Professional (AAP) and/or Faster Payments Professional (FPP) preferred but not required).
Demonstrated experience with EFT and core banking.
Strong analytical, problem-solving, and reconciliation skills.
Proven ability to handle sensitive and complex financial data with confidentiality and accuracy.
Excellent communication and leadership skills; ability to provide guidance and build team knowledge.
High attention to detail and ability to prioritize effectively in a deadline-driven environment.

Nice To Haves

Accredited ACH Professional (AAP) and/or Faster Payments Professional (FPP)

Responsibilities

Assist in overseeing the accurate and timely processing of high-volume ACH and wire transactions, ensuring full compliance with NACHA, UCC, and internal policies.
Act as a primary escalation point for complex or high-risk EFT issues, including exception processing and fraud investigations.
Ability to perform all desk functions of the EFT Specialist position
Perform advanced research and resolution of disputes, adjustments, and regulatory claims across all EFT channels.
Lead reconciliation efforts for EFT-related general ledger accounts and ensure discrepancies are resolved timely.
Gather Collaborate with internal audit, compliance, and risk teams to ensure adherence to internal controls and regulatory requirements.
Identify opportunities to enhance workflow efficiency and participate in system upgrades or automation efforts.
Serve as a mentor and technical resource for EFT Specialists; provide training and procedural guidance.
Develop, update, and maintain operational documentation, SOPs, and training materials.
Communicate with vendors and open cases to troubleshoot issues when appropriate.
Participate in vendor management tasks, system testing, and implementation of new EFT products or services.
Perform Quality Control on various processes as needed.
Monitor and report on EFT processing metrics, service-level standards, and operational performance indicators.