Educational Development Supervisor
About The Position
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education. The Supervisor of Educational Development Specialists provides day-to-day leadership, coaching, and operational oversight to ensure the successful implementation, adoption, and renewal of Audio Enhancement solutions across assigned districts. This role ensures that Educational Development Specialists deliver high-quality professional development, build strong district relationships, manage accounts proactively, and execute effective implementation plans that drive measurable customer value. The Supervisor ensures excellence in service delivery, consistent adherence to processes, and alignment with departmental and organizational goals related to customer satisfaction, usage, and renewals.
Requirements
- Must have been an EDS for at least one year.
Responsibilities
- Supervise, mentor, and support Educational Development Specialists in achieving performance goals related to implementation, training delivery, account management, and renewal readiness
- Conduct regular coaching sessions for the team
- Monitor weekly reports and schedules
- Assist with KPI reviews and skill-building opportunities
- Foster a culture of professionalism, customer obsession, knowledge-sharing, and continuous improvement
- Assist with certification, ongoing professional learning, and development pathways to ensure team members remain experts in AE solutions and adult learning practices
- Ensure proactive communication practices, timely follow-ups, and documentation in Salesforce
- Coordinate resources and staffing to meet district needs and ensure coverage during peak periods.
- Use data to inform decision-making, prioritize team efforts, and forecast resource needs
- Provide regular updates to leadership on team performance, customer issues, risks, and opportunities
- Continue to support customers as needed in your territory
Benefits
- Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
