Educational Case Manager – Immigrant Nursing Upskilling Program

Research Foundation of The City University of New York•New York, NY

1d•$56,000 - $60,000•Hybrid

About The Position

The School of Continuing and Professional Studies at Lehman College seeks a committed Educational Case Manager (ECM) for the successful foreign-born RN English/NCLEX program in the Bronx. The program is dedicated to increasing the number of bilingual/ bicultural nurses in NYC by providing the customized English and test preparation training that internationally trained nurses need to become NYS licensed nurses. Reporting to the Program Manager, the ECM will provide direct student support from recruitment through employment. The ECM will work closely with the program team, including the program manager, program assistant, nursing, and ESOL faculty. ECM must be able to think strategically, advocate for students, problem solve and support organizational goals. You must have a passion for student success, possess the collaborative skills to support a program team, and the ability to provide excellent service in a fast-paced environment.

Requirements

Bachelor’s degree with at least two (2) years of relevant work experience related to educational case management, preferably in higher education administration or in the professional learning and development arena.
At least one (1) year of experience working with immigrant populations.
Schedule flexibility: able to work at CUNY on the Concourse, Bronx, in-person 70% of the schedule and work remotely for the remainder of the schedule. Occasionally support evening and weekend program events.
Excellent communication skills.
Demonstrated skills facilitate group workshops and individual coaching/personal development sessions.
Must have a passion for helping adults advance in their career.

Nice To Haves

Bachelor’s Degree in a related field with at least three (3) years’ experience as an ECM
Knowledge of social services programs available to assist New Yorkers.
Experience establishing community networks.
Experience with student, funder, staff, and employer engagement.
Knowledge and experience of the CUNY system and/or NYC government agencies.
Experience in continuing education/workforce development.
Bilingual – Spanish speaker

Responsibilities

Advising and motivating immigrant students in persisting in their educational and career pathways, both through in-class workshops and one-on-one client sessions.
Designing and leading workshops on such topics as goal setting, interviewing skills, managing test anxiety and stress, navigating systems, and overcoming barriers to successful employment.
Collaborating with ESOL & NCLEX-RN instructors and staff members to monitor and document student attendance, progress, and outcomes for two cohorts during the formal training, before and after the NCLEX-RN exam, and throughout the period of program support for program participants’ employment.
Developing and maintaining an Education Plan and Employment Plan for each student.
Identifying and establishing reciprocal referral relationships with relevant community-based organizations, social service agencies, and local immigrant organizations to meet students’ needs.
Providing crisis intervention, support, and referrals to social services for students.
Participating in funder updates and reporting activities, including the writing of weekly and monthly reports on student outcomes using compiled data and student feedback.
Alerting the Program Manager of students’ needs related to job readiness and employment assistance so that appropriate connections can be made to the Workforce1 Career Center and the funders.
Collaborating with the Program Manager to collect, record, and share relevant data on post-training program completion and employment outcomes.
Establishing and maintaining an active job-entry referral process with the NYC WorkForce1 system and employer partners for students with employment goals.
Coordinating outreach, recruitment, screening, pre-assessment, and enrollment of new applicants.
Observing established program’s confidentiality measures during case management.
Participate in professional development as required.
Other duties as assigned.