Education Support Specialist

Dermalogica•Carson, CA

22h•$19 - $20•Onsite

About The Position

The Education Support Specialist plays a key role in delivering an exceptional experience for students, educators, and professional accounts across our 12 Learning Lofts. This position provides administrative, operational, and customer service support to ensure our education programs run smoothly and reflect our commitment to skin health and professional excellence.

Requirements

High school diploma required; prior experience in an administrative role preferred
Excellent organizational and follow-up skills, with the ability to prioritize multiple tasks and meet deadlines
Strong attention to detail and accuracy
Proficiency with Microsoft Outlook, Word, and Excel (advanced beginner level in Excel)
Strong written and verbal communication skills
Comfortable working independently and collaboratively within a fast-moving team environment
Ability to lift and carry up to 25 lbs frequently and 50 lbs occasionally, and stand for extended periods during event support
A genuine interest in skin health and professional education is highly valued
Monday-Friday required at corporate office. Must reside within a 30-minute commute of the Corporate office: 1535 Beachey Pl, Carson, CA 90746.

Nice To Haves

Familiarity with the skincare industry or Dermalogica products is a plus

Responsibilities

Manage and enter schedules for our 12 Learning Lofts including our National Account Calendars
Schedule National Account Training sessions for New Open Doors and Dermaplaning
Respond to Education Guidance Zendesk tickets with professionalism and care
Check in students for in-person classes and provide onsite assistance
Support Will Call operations: log daily orders and assist with pickups for employees and accounts
Oversee Student Store operations: open/close register, process purchases, restock shelves, and maintain cleanliness
Build lasting relationships with students and accounts by delivering exceptional customer service via phone and in person
Manage and place Learning Loft classroom orders in internal systems
Provide general administrative and event support, including pre-shipping materials for certification completions
Perform additional duties as assigned