Education Programs Manager

Renishaw • Washington, DC

3d

About The Position

As the Education Program Manager, you will manage our LexisNexis® Risk Solutions customer training programs. In this role, you will lead the design, development, and execution of high-impact training initiatives for strategic accounts across multiple business units. This role combines customer success, go-to-market strategy, and global enablement to deliver effective education programs that create measurable value for customers. You will partner closely with cross-functional stakeholders to align customer education efforts with broader business objectives, while leading project teams to deliver scalable, high-quality training experiences that drive customer effectiveness worldwide.

Requirements

• 5+ years of experience in program management, customer education, enablement or related roles
• Bachelor’s degree in technology or business, or 6 years of related work experience
• Customer-focused mindset with the ability to align programs to business and customer outcomes
• Proven ability to lead complex cross-functional programs across multiple teams or business units
• Experience working with strategic or enterprise-level customers
• Demonstrated ability to manage multiple initiatives simultaneously balancing priorities and deadlines
• Experience supporting go-to-market strategies
• Strong leadership, communication, and interpersonal skills; able to influence and align cross-functional stakeholders
• Excellent organizational and problem-solving skills; proficient in project management tools and software
• Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
• Ability to work independently; a self-starter who can define and manage their specific day-to-day work efforts

Nice To Haves

• PMP certification or Six Sigma Green/Black Belt preferred

Responsibilities

• Define and drive customer education programs that support strategic accounts and go-to-market initiatives across business units
• Develop and implement strategic plans for our top-tier customer programs aligned with business priorities and organizational objectives
• Coordinate training programs with key go-to-market goals so that customers are well equipped to benefit from new product features and solutions
• Lead end-to-end program management for global customer education initiatives, from intake and planning through delivery and evaluation
• Manage a portfolio of 10-15 complex projects simultaneously, spanning multiple vertical markets
• Partner with product, customer success, sales, marketing, instructional design/content development, and regional teams to ensure program alignment, execution, and impact
• Manage timelines, dependencies, risks, and stakeholder expectations across multiple concurrent projects
• Lead and manage cross- functional teams to ensure the successful and timely delivery of program outcomes aligned with business needs
• Monitor program performance and participant feedback to identify areas of improvement and make data-driven decisions to enhance customer experience
• Align education initiatives with business priorities, customer lifecycle needs and revenue goals
• Foster a culture of accountability, collaboration, and innovation within the project teams
• Remain current with industry trends, emerging technologies, and best practices in program management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees