Education Program Strategist

Figma • San Francisco, CA

10h • Remote

About The Position

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Core to Figma’s success—and heart—is our community. We care deeply about empowering our community, particularly through a time of rapid change in the industry, and one of the ways we can do that is through education.
To help with this, we’re looking for an Education Program Strategist who will architect, introduce, and grow our customer learning programs, covering everything from first-time activation to advanced enablement. The role combines content planning, pedagogical design, and operational oversight to build repeatable processes that help our teams empower customers to get the most from Figma.
Success in this role is defined by accelerating new users to meaningful activation milestones and delivering educational programs that drive measurable improvements in product adoption, account growth, and retention. Training content will become a foundational, scalable asset that enables Advocates, Sales, Partnerships, and Marketing to better support customers. The customer education function will operate with clarity and predictability, supported by well-defined roles, standardized processes, and measurable outcomes.
This is a full-time role that can be held from one of our US hubs or remotely in the United States.

Requirements

• Have 5+ years of experience in customer education, enablement, or instructional design within a SaaS or product-led environment
• Can translate complex or technical concepts into clear, actionable learning experiences
• Are highly organized and excel at building scalable systems, including campaign and content calendars
• Can use data to guide decisions and measure learning impact against business outcomes
• Have built systems that support intake, triage, prioritization, and delivery for content requests

Nice To Haves

• Hands-on experience with Figma or similar technologies
• Experience working closely with marketing teams on content distribution

Responsibilities

• Help drive the company's customer education strategy by working with the team to build structured curricula that guide customers from their first login to advanced, high-value workflows
• Develop and maintain a portfolio of education content across formats and channels that iterate quickly alongside the product
• Partner with cross-functional teams to ensure education initiatives support product launches, adoption goals, and key customer milestones
• Establish metrics for activation, usage, and retention; analyze content performance and continuously iterate to improve outcomes
• Project manage content development efforts across a variety of functions (motion designers, education designers, content strategists), and co-ordinate timelines with content distribution teams

Benefits

• Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
• Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed