Education Program Manager

Catholic Charities•San Antonio, TX

63d•Onsite

About The Position

The Program Manager’s primary responsibility is the management of the activities in the RSS Education program and its components. The Program Manager will assist with the hiring, training and supervision of all RSS Education staff. Will be responsible for overseeing the provision of client-centered education services to newly-arrived adult refugees with limited English proficiency from diverse cultural backgrounds. Will assist the Program Director in the direct oversight and delegation of adult education activities and ensuring program compliance with all applicable professional and agency standards and funding requirements. The Program Manager will contribute to the coordinating of staff and volunteers, and the daily operations of the program. Will supervise all Engligh Language Instructors assigned to the RSS EDU. Program.

Requirements

Bachelor’s degree in social services or education or business-related field.
Minimum of (1) years working in a management role that demonstrates the ability to supervise with sensitivity and efficiently lead staff.
Minimum of (1) years working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred, but not required.
Reliable transportation
Valid driver license
Valid vehicle insurance
Clean Driving Record
Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
Must be 21 years of age and adhere to the CCAOSA driving policy
Experience with personal computer, various computer software, email and Microsoft Works, specifically Excel.
Must be detail oriented, organized, self-motivated, work well independently and on a team.
Must have good written and verbal skills.
Must have good critical thinking and problem solving skills.
Ability to maintain appropriate ethical boundaries and professional client relationship.
Flexibility to respond to the needs of a client population that changes daily.
Ability to teach and present to small and large groups and assess student progress.
Knowledge of client case file documentation and record keeping procedures.
Ability to drive and maintain reliable personal transportation.
Able to drive a 12 passenger vehicle when necessary.

Nice To Haves

Bilingual is a plus, but not required.

Responsibilities

Organizes and assists with carrying out daily adult education activities at multiple educational sites, including: English Language (ELI) Instruction classes, registration & enrollment, pre & post testing, childcare supportive services, and volunteer activities.
Leads case file creation for newly enrolled clients and monitors files to ensure they are maintained throughout clients’ tenures in the program.
Assists with the hiring, training and supervision of all RSS Education staff
Able to monitor, input, and retrieve data from multiple databases, to keep track of all client information and program goals. Ensures accuracy of data in any internal & external databases.
Stays well versed, knowledgeable and up to date with updates/changes, program reporting, due dates, grant requirements, policies and compliances, and able to reference the provider manual for guidance.
Assists the Program Director in training of staff to be informed and up to date with grant requirements, procedures, and any updates from funding source.
Supervise program staff, averaging about (4-6) employees. Will include, signing off on staff timesheets and approving timecards, conducting monthly supportive supervisions, time-off approvals and annual staff evaluations. Work with staff to develop personal goals and evaluate progress in reaching those goals.
Will work with the director to develop program goals, including logic models and implement PQI plans to monitor and ensure the delivery of services is consistent with best practices and agency policies.
Will submit reimbursements for staff and program expenses.
Perform general office management. Help ensure staff have a safe & proper working environment at all times.
Conduct staff trainings on a regular basis and lead weekly team meetings.
Network and build collaborations with internal and external community partners to improve and expand the delivery of services to clients.
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Other duties as assigned by the Director of RSS Education.