Education Program Aide - Part Time Seasonal - San Diego Zoo

San Diego Zoo Wildlife Alliance•San Diego, CA

1d•$20•Onsite

About The Position

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives. HOW YOU WILL IMPACT OUR MISSION The Education Program Aide provides program-level support in collaboration with other team members to facilitate the learning of diverse program audiences. Program Aides report to the Education Experience Supervisor. The San Diego Zoo is seeking diverse team members to support our Education & Premium Experiences team in creating engaging, memorable, guest-focused educational experiences. Program Aides play a key role in ensuring our unique tours and programs run smoothly by assisting with guest check-in, preparing program materials, transporting guests and equipment, facilitating learning for students and campers, and contributing to a welcoming atmosphere. Ideal candidates are reliable, adaptable, customer-service oriented, and excited to contribute to exceptional student and guest experiences in a dynamic environment. Applicants 18 years and older will be considered for the position, with start dates available in Spring 2026.

Requirements

Prior experience in educational, zoo/aquarium/museum or informal learning setting, preferred.
Interest in working with children, required.
Prior experience working with children, preferred.
Must be 18 years of age or older.
California Driver License Required
Have effective customer service skills.
Must be able to portray a positive attitude at all times.
Have strong independent judgment and critical thinking skills.
Ability to effectively communicate.
Ability to work collaboratively with others.
Ability to manage time and follow a schedule.
Strong organizational and time management skills.
Ability to adapt to changing circumstances.
Ability to interact positively with children and families.
Ability to follow directions and ask clarifying questions.
Ability to work independently with general supervision.

Responsibilities

Collaborates with team members, uses inclusive practices, and provides one-one-one guidance to support program participants toward achieving program objectives.
Provides operational support for the Education and Premium Experience programs, including but not limited to scanning program tickets, facilitating program check-in and transporting guests.
Operates organization vehicles on and off Zoo grounds, including electric golf carts, cars and SUVs.
Prepares and maintains program materials.
Operates program technology, including but not limited to audio/visual equipment, two-way radios, computers, walking tour listening devices, and ticket scanners.
Participates in monitoring and evaluation of programs by supporting implementation of essential program components and measurement tools, collecting data, and providing feedback for program refinement. Contribute to a culture of feedback by providing and receiving constructive feedback to support performance improvement.