Education Operations Specialist

Noah Medical•Sunnyvale, CA

10h•$78,000 - $98,000•Hybrid

About The Position

As a member of Noah Medical’s Education team, you will be responsible for the support in execution of customer education, implementation of Galaxy technology education content and create programs for targeted customers. Operations Specialist will partner with field teams and corporate education training programs. The position will provide clinical, technical education and expert consultation to facilitate broad adoption of the technology. Responsibilities include communication, content design development and assisting in training events for the Education Department. This candidate has an opportunity to leave an educational imprint on revolutionizing the world of medical robotics in the oncology space. This is an exempt position based in Sunnyvale, CA office with up to 30% travel to assist Education team on events, run remote hands-on demonstrations, run training labs and attend internal meetings. Outside of normal business hours are expected as key stakeholders are located across the United States. Candidate is an individual contributor role reporting to the Director, Sales and Medical Education.

Requirements

Bachelor’s degree in Business, Logistics, Operations, Education, or Communication
2+ years medical or clinical training experience with a healthcare, life sciences, and/or medical device company preferred
2+ years experience working with digital tools, learning platforms, project management systems
1+ years experience in managing small customer or collaborative events
1+ years of project management experience, a plus
In-depth understanding of technical concepts to build learnings
Ability and willingness to work directly in our clinical training lab and cadavers
Strong proficiency in Microsoft Office or Google Suites
Flexibility to work outside of normal 8-5pm EST business hours, including weekends due to conferences and hands-on education events
Ability to lift up to 30 pounds
Must be eligible to work in the U.S.
Must have a positive, highly motivated, act with urgency attitude
Strong work ethic to be independent in a growing fast-pace start-up company environment
Independent thinker, curious innovator
High proficiency in communication, written and verbal skills
Must have time management, planning and prioritization skills
Proven successful project management on time with quality results
Exceptionally organized with strong attention to detail
Collaborator - team player with a good attitude

Nice To Haves

1+ years of project management experience, a plus
Proficiency in design, development and management of content (Jira, Articulate, Canva, LMS platform), a plus

Responsibilities

Deliver exceptional clinical and technical education on medical device during clinical procedures
Maintain education expertise on product to lead a diverse group of internal customers (i.e. sales, marketing, clinical engineering and product development), and external customers (physicians, facility staff, agency, vendors)
Assist the Education team as a course facilitator and presenter for various internal sales and physician education programs, sales meetings and national events
Deliver confidence in preparing and managing cadaveric specimen, or lung models in a training lab environment
Own aspects of education logistics, communications, workflow processes and team operations
Coordinate logistics for MedEd Events with physicians, sales, and internal partners
Own internal and external education communications
Manage education documents, technology platforms (ie LMS, Arena, and review submissions)
Lead meetings to take minutes, establish accountability to meet deadlines
Update and manage education tools and calendar of events
Own organization and operations of database systems
Responsible for equipment management, inventory, budget tracking and calendars
Routine upkeep of shared resources
Create documents, presentation slides, spreadsheets, and maintain databases
Own training lab logistics, planning and assist in the lab utilizing the Noah equipment and support equipment for training

Benefits

Competitive Salary
Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
Equity & Bonus Program
Life Insurance (company paid & supplemental) and Disability insurance
Mental health support through medical insurance programs
Legal and Pet Insurance
12+ paid holidays, 15-20 days of PTO + sick time
Paid parental leave
In-office snacks and beverages
In-office lunch stipend
Learning & Development Opportunities: On-demand online training and book reimbursement
Team building and company organized social and celebration events
Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable.