Education Manager, Rodeo Drive

Chanel • Beverly, MA

1d • $69,100 - $104,800 • Onsite

About The Position

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. About the role: The Manager, Education will play a key role in supporting the development of the team, on and off floor coaching to further strengthen the best-in-class experience for CHANEL clients. This role will be responsible for implementing and sustaining educational initiatives for our teams in the Retail Boutiques and will partner with the Boutique Leadership Team to develop a holistic view of training opportunities while identifying opportunities and suggest and deliver learning-based solutions that align to the organizational goals and objectives. This role is to become more agile in identifying and responding to training needs at the boutique level and to also elevate the client interaction and experience. What impact you can create at CHANEL: Design, develop, lead, and facilitate in-store training modules on product knowledge, service behaviors and selling skills Strong partnership with Boutique Leadership Team, Fashion Education, HR Business Partner, and Style Expertise to help identify individual training needs and actively coach team members on expected service and sales behaviors on the sales floor Facilitate learning through a variety of delivery methods including classroom instruction, digital training, and engaging interactions with the team. Provide leadership and direction on training methodology and instructional delivery to ensure learning effectiveness Partners with the Boutique Leadership Team and HR Business Partner to identify individual training needs for team members Partner with Boutique Leadership Team and HR Business Partner to assess and evaluate results of training and coaching to further develop plans to continually improve results Partner with Fashion Education to facilitate Bonjour CHANEL! New Hire/guide program Participates in the preparation of Collections Training to ensure alignment of messages In collaboration with the Boutique Leadership Team, propose and organize a training calendar in shop to effectively execute on the needs of the boutique Organize set up and help animate in depth product and service trainings within Boutique in collaboration with Fashion Education Solicits experts of the shop to co-facilitate morning meetings such as product managers, specialists (Shoes, F&B) Support the Boutique Leadership Team to monitor the quality and impact of training execution via follow up analysis of KPI’s and VOC as well as qualitative learnings to measure success, react and adapt content needs accordingly to exceed service standards Ensure teams have completed necessary prep work before training's

Requirements

• Experienced in formalized training preferably within the retail landscape
• Possess strong interpersonal communication skills, including outstanding presentation skills to small and large groups
• Ability to manage, motivate and coach others, while also building and fostering a team-focused culture. Including and not limited to a comfort level with giving feedback
• Able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates
• Highly creative and organized with the ability to handle multiple priorities and complete tasks/projects in accordance with stated deadlines
• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Minimum of 5 years’ experience in a luxury or high service-oriented environment.
• Bachelor’s degree preferred
• Able to lift 15lbs.
• Must have flexible schedule with the ability to work late nights, weekends, and some holidays
• This role requires 5 days in person office at the designated location/office

Nice To Haves

• Foreign language skills are preferred but not required

Responsibilities

• Design, develop, lead, and facilitate in-store training modules on product knowledge, service behaviors and selling skills
• Strong partnership with Boutique Leadership Team, Fashion Education, HR Business Partner, and Style Expertise to help identify individual training needs and actively coach team members on expected service and sales behaviors on the sales floor
• Facilitate learning through a variety of delivery methods including classroom instruction, digital training, and engaging interactions with the team.
• Provide leadership and direction on training methodology and instructional delivery to ensure learning effectiveness
• Partners with the Boutique Leadership Team and HR Business Partner to identify individual training needs for team members
• Partner with Boutique Leadership Team and HR Business Partner to assess and evaluate results of training and coaching to further develop plans to continually improve results
• Partner with Fashion Education to facilitate Bonjour CHANEL! New Hire/guide program
• Participates in the preparation of Collections Training to ensure alignment of messages
• In collaboration with the Boutique Leadership Team, propose and organize a training calendar in shop to effectively execute on the needs of the boutique
• Organize set up and help animate in depth product and service trainings within Boutique in collaboration with Fashion Education
• Solicits experts of the shop to co-facilitate morning meetings such as product managers, specialists (Shoes, F&B)
• Support the Boutique Leadership Team to monitor the quality and impact of training execution via follow up analysis of KPI’s and VOC as well as qualitative learnings to measure success, react and adapt content needs accordingly to exceed service standards
• Ensure teams have completed necessary prep work before training's

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager