LAC - Education Coordinator (NMHM)

Library Systems & Services LLC • Silver Spring, MD

2h

About The Position

The Education Coordinator supports museum public programs, tours, outreach, and volunteer services. Working in close coordination with the Public Programs Manager and museum leadership, the Education Coordinator develops, implements, manages, and evaluates education, tour, outreach, and volunteer programs that advance the museum’s mission and engage diverse audiences.This position plays a central role in managing docent, volunteer, and intern programs; coordinating tours and public programs; supporting exhibition planning and interpretation; and delivering high-quality in-person and virtual educational experiences. The Education Coordinator also oversees front desk staffing, supports outreach and ceremonial events, maintains program metrics and reports, and ensures adherence to best practices in museum education, interpretation, and volunteer management.The role requires flexibility, strong interpersonal and organizational skills, and the ability to work evenings, weekends, and holidays as required to support museum operations and programs.

Requirements

• Bachelor’s degree in Science, History, Museum Studies, or a closely related field.
• Minimum eight (8) years of professional experience in museum tours, education, or public program planning and execution.
• Minimum five (5) years of experience managing docents, volunteers, or interns (internships do not count toward experience).
• Demonstrated experience in staff and volunteer supervision, training, and general administration.
• Proven ability to work effectively with diverse audiences and populations.
• Experience planning and delivering both in-person and virtual museum programs.
• Experience with event planning, scheduling, and program evaluation.
• Willingness and ability to work evenings, weekends, and holidays as required.
• Ability to travel locally; occasional travel CONUS or OCONUS for outreach, events, or professional development.
• Ability to perform physical tasks associated with museum operations, including lifting and moving materials.
• Strong organizational, communication, and interpersonal skills.

Responsibilities

• Develops, implements, and evaluates museum tour, education, outreach, and volunteer programs in collaboration with the Public Programs Manager.
• Participates in the planning and execution of museum activities that engage audiences, including exhibition planning and interpretation.
• Executes museum public programs and events as scheduled, including in-person and virtual offerings.
• Creates curriculum and interpretive materials to supplement exhibitions and public programs.
• Maintains awareness of current best practices in museum education, interpretation, and volunteer management.
• Manages the museum’s volunteer and intern programs in support of the museum mission.
• Recruits, interviews, trains, supervises, and evaluates docents and volunteers.
• Develops and implements guidelines and procedures for docent program conduct and evaluation.
• Provides orientation, training, counseling, ongoing supervision, and performance evaluation for volunteers.
• Regularly reviews service delivery, operational effectiveness, and fiscal aspects of the docent program.
• Manages the museum’s tour program, including guided and unguided visits.
• Develops, evaluates, and updates tour programs and pre- and post-visit materials.
• Receives tour requests and schedules group visits.
• Schedules docents and staff to support tours and special presentations.
• Provides specialized tours and presentations upon request.
• Oversees daily attendance data collection and reporting.
• Directs front desk staffing and supervises assigned personnel.
• Opens and closes museum buildings as directed.
• Coordinates and delivers community outreach programs, including off-site activities.
• Develops age-appropriate, developmentally appropriate, and engaging educational programs.
• Cultivates cooperative relationships civic organizations, youth groups, educational institutions, professional associations, and other partners.
• Assists with preparation of reports and required documentation.
• Coordinates or represents the museum at meetings, conferences, and functions locally, CONUS, or OCONUS, consistent with museum policies.
• Provides subject-matter expertise across museum mission areas when requested.
• Performs physical tasks required to support mission execution, including lifting and moving objects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees