Education Coordinator, Kidney Smart Facilitator

DaVita Kidney Care

3d • $20 - $26 • Remote

About The Position

The Patient Education team supports DaVita’s Chronic Kidney Disease (CKD) education program. Kidney Smart is a component of The Patient Education Team. The Kidney Smart program is designed to educate and empower patients and their families around understanding and managing Chronic Kidney Disease. Kidney Smart classes are no cost and available to participants across the country. The Patient Education Programs Facilitator will be instrumental in helping to drive volume of CKD participants educated to the program by conducting direct education virtually, support with core operations for the program and provide increased capacity for our field teammates across the country to increase the number of participants receiving life-changing CKD education through Kidney Smart.

Requirements

• Bachelor’s degree preferred
• Clinical license/relevant clinical certification preferred
• Skilled in working with a wide variety of participants who may be challenged in hearing, sight, and mobility
• Skilled in reviewing, educating and answering questions on all modality options for dialysis including, transplant, hemodialysis, PD and HHD
• Intermediate computer skills and proficiency in MS Teams, Word, Excel, Power Point, and Outlook
• Experience working and tracking tasks in Salesforce preferred
• Proven track record of running tactical execution and balancing many tasks under pressure
• Ability to independently execute on logistical tactics and prioritize appropriately
• Excellent attention to detail and strong organizational skills
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Friendly and professional demeanor to speak with patients and physicians
• Excellent time management & ability to work well without direct supervision
• Good communication skills
• Ability to quickly learn & adapt to new IT systems
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position in English.
• Vision adequate to perform essential duties and responsibilities of position.
• Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching; moderate range of body motions.
• Ability to hear and interact by phone and in person clearly and efficiently; ability to make effective presentations to management at all levels.
• Ability to use computer and all peripherals for extended periods of time.

Nice To Haves

• Bilingual preferred.
• Experience working and tracking tasks in Salesforce preferred

Responsibilities

• Provide direct telephonic and virtual education to CKD participants
• Provide telephonic call support in focused areas across the country (education scheduling, rescheduling, and reminder calls)
• Complete data entry & tasking into data management system
• Provide local coverage support with ops and data entry as needed
• Other duties and responsibilities as assigned including but not limited to:
• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees