Education Associate

American Public Works Association•Kansas City, MO

19h•Hybrid

About The Position

This position will serve as primary point of contact for the education team by providing administrative and customer service support to the education programs. This position is expected to be well versed in all education and credentialing (EC) programs and be able to respond to all phone and email inquiries. This includes the ability to explain all EC programs and processes, link together EC programs, and troubleshoot for all programs. The ideal candidate will have exemplary customer services skills, the ability to manage multiple projects and tasks, well versed in and able to efficiently use technology, and be comfortable in a fast-paced setting servicing a wide variety of internal and external customers.

Requirements

Associate’s degree required
2 years of related experience providing administrative support
Customer/member service oriented
Excellent computer and communication skills
Project management experience

Nice To Haves

Association experience preferred
Leadership: the desire to take initiative and actively contribute to the team and association
Communication: ability to communicate effectively and professionally with a diverse audience, including current and prospective agencies, leadership, staff, and volunteers.
Commitment to Service: A desire to work with volunteers to support our communities and strive to advance the quality of life for our communities through public works.
Association Experience: previous experience working with or in an association and understanding the customer service needs of members and volunteers.